| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| CONNECTION_TIMEOUT | Alert | Catalyst Dx | The IDEXX VetLab Station is unable to communicate with the Catalyst Dx analyzer. NOTE: To permanently remove the analyzer icon from the Home screen, close the alert, tap the Offline icon, and then tap Remove Instrument. Follow these steps to reestablish the connection: On the Catalyst Dx analyzer, tap Tools to ensure the analyzer has an IP address.If the IP address is Undetermined, follow these steps:On the Catalyst Dx analyzer Tools screen, tap Shut Down.When prompted, use the power switch to turn off the analyzer.Once the analyzer is off, use the power switch to restart the analyzer.If the IP address is present and the problem persists, please contact IDEXX Support. | Close |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| ADD_PIPETTE_TIPS | Add Pipette Tips | Alert | Catalyst One | There are not enough pipette tips loaded in the sample drawer. To resolve, wait for the sample drawer to unlock then fill the tip section in the sample drawer and then press the Start button. |
|
|
| AIR_DETECTED_IN_SAMPLE | Air Detected in Sample | Alert | Catalyst One | Air bubbles have been detected in the patient sample. To resolve, remove any air bubbles from the sample and then press the Start button. |
|
|
| AIR_DETECTED_IN_SAMPLE_WARNING | Alert | Catalyst One | An error occurred during analysis due to air detected. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
||
| ALG_ANOM_INIT_SLOPE_VS_SUB_READ | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_ANOM_PROG_CURVE_DEVELOPMENT | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_BAD_DRY_READ | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_BAD_LATE_SLOPE | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_BAD_RESPONSE_RANGE | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_BAD_SC_MINUS_DRY_DIFF | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_BAD_SUB_MINUS_WASH_DIFF | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_BAD_WASH_MINUS_SC_DIFF | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_ELLIPSE_INTERSECTION_FAIL | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_GREATER_THAN_EXTREME_HIGH_CONC_LIMIT | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_GREATER_THAN_EXTREME_LOW_CONC_LIMIT | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_INTERFERING_SUBSTANCE | Alert | Catalyst One | {{0}} results cannot be provided due to interfering substances or substrate depletion. To obtain a result, perform a 1:4 dilution (manual or automated) on the sample and rerun using a new slide. |
|
||
| ALG_ION_CALIBRATION_DRIFT | Alert | Catalyst One | There was an error processing Electrolyte slides. To resolve, rerun with new sample and slides, ensuring the slides are loaded immediately after opening their foil packages.If the problem persists, contact IDEXX Support. |
|
||
| ALG_ION_IMPULSE_DETECTED | Alert | Catalyst One | An error occurred during Electrolyte analysis. To resolve, clean the internal components of the analyzer and then rerun with new sample and slides.If the problem persists, contact IDEXX Support. |
|
||
| ALG_ION_SAMPLE_DRIFT | Alert | Catalyst One | There was an error processing one or more of the Electrolyte slides. To obtain the unreported result(s), rerun with new slides. |
|
||
| ALG_ION_SAMPLE_ERROR | Alert | Catalyst One | There was an error processing one or more of the Electrolyte slides. To obtain the unreported result(s), rerun with new slides. |
|
||
| ALG_ION_SAMPLE_NOT_DETECTED | Alert | Catalyst One | There was an error processing {{0}}. To obtain the unreported result, review the sample preparation procedure and then rerun with new sample and slide(s). |
|
||
| ALG_ION_SHIFT_DETECTED | Alert | Catalyst One | An error occurred during Electrolyte analysis. To resolve, clean the internal components of the analyzer and then rerun with new sample and slides.If the problem persists, contact IDEXX Support. |
|
||
| ALG_NO_SAMPLE_DISPENSE | Alert | Catalyst One | There was an error processing the {{0}} slide. To obtain the result, review the sample preparation procedure and then rerun with new sample, slide, and slide wash. |
|
||
| ALG_NO_WASH_1_DISPENSE | Alert | Catalyst One | There was an error processing the {{0}} slide. To obtain the result, review the sample preparation procedure and then rerun with new sample, slide, and slide wash. |
|
||
| ALG_NO_WASH_2_DISPENSE | Alert | Catalyst One | There was an error processing the {{0}} slide. To obtain the result, review the sample preparation procedure and then rerun with new sample, slide, and slide wash. |
|
||
| ALG_PHBR_BIASED_RESULT | Alert | Catalyst One | An error has occurred processing {{0}}. Please call IDEXX Support for assistance. |
|
||
| ALG_SLIDE_NOT_SPOTTED | Slide Not Spotted | Alert | Catalyst One | There was an error processing {{0}}. To obtain the unreported result(s), review the sample preparation procedure and then rerun with new sample and slide(s). |
|
|
| ALG_SLOPE_NOT_CORRECTABLE | Alert | Catalyst One | An error occurred while processing the fructosamine test. To resolve, rerun with a new slide. If the problem persists, call IDEXX Support. |
|
||
| ALG_SLOPE_NOT_CORRECTABLE_GEN | Alert | Catalyst One | An error occurred while processing the Bile Acids slide. To resolve, rerun with a new slide. If the problem persists, call IDEXX Support. |
|
||
| ALG_SUBSTRATE_DEPLETION | Substrate Depletion | Alert | Catalyst One | {{0}} results cannot be provided due to interfering substances or substrate depletion. To obtain a result, perform a 1:2 dilution (manual or automated) on the sample and rerun using a new slide. |
|
|
| ALG_TT4_ANOM_INIT_SLOPE_VS_SUB_READ | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_TT4_ANOM_PROG_CURVE_DEVELOPMENT | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_TT4_BAD_SUB_MINUS_WASH_DIFF | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ALG_TT4_ELLIPSE_INTERSECTION_FAIL | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| ASPIRATION_FAILURE | Alert | Catalyst One | The instrument failed to complete an action. Please wait while the instrument recovers. If problem persists, please call IDEXX Support. |
|
||
| ASPIRATION_START_IN_AIR | Alert | Catalyst One | The instrument failed to complete an action. Please wait while the instrument recovers. If problem persists, please call IDEXX Support. |
|
||
| ASPIRATION_START_IN_AIR_WARNING | Alert | Catalyst One | An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
||
| ASSAY_NORMALIZATION_MISSING | Alert | Catalyst One | {{0}} result suppressed.Please contact IDEXX Support. |
|
||
| BAD_OR_MISSING_CALCURVE_DATA | Alert | Catalyst One | Bad or missing Cal Curve Data. The analyzer was not calibrated successfully. Please call IDEXX Support for assistance. |
|
||
| BARCODE_READ_ERROR | Barcode Read Error | Alert | Catalyst One | Unable to identify the slides loaded. To resolve, rerun the sample using new slides.If the problem persists, call IDEXX Support. |
|
|
| BARCODE_READ_FAILURE | Alert | Catalyst One | Unidentified Slide(s) |
|
||
| CALIBRATION_SOFTWARE_ERROR | Alert | Catalyst One | Calibration Software Error. The analyzer was not calibrated successfully. Please call IDEXX Support for assistance. |
|
||
| CAMERA_COM_ERROR | Alert | Catalyst One | A camera communication error occurred during initialization. To resolve, disconnect the power supply from the wall and reconnect it. If the problem persists, please call IDEXX Support. |
|
||
| CAMERA_CONNECTION_ERROR | Alert | Catalyst One | A camera connection error occurred during your run. To resolve, disconnect the power supply from the wall and reconnect it, then rerun with new sample and new consumables. If the problem persists, contact IDEXX Support. |
|
||
| CAMERA_INITIALIZATION_FAILURE | Alert | Catalyst One | The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support. |
|
||
| CANNOT_LOCK_SAMPLE_DRAWER | Unable to Lock Sample Drawer | Alert | Catalyst One | There is an obstruction in the sample drawer. To resolve, ensure all materials in the sample drawer are seated properly and then press the Start button. |
|
|
| CANNOT_UNLOCK_SAMPLE_DRAWER | Sample Drawer Cannot Unlock | Alert | Catalyst One | The sample drawer is unable to unlock.Please call IDEXX Support for assistance. |
|
|
| CAP_DETECTED | Cap Detected | Alert | Catalyst One | The whole blood separator cap must be removed before the run can be processed. To resolve, wait for the sample drawer to unlock then remove the green cap from the whole blood separator and press the Start button. |
|
|
| CAROUSEL_ALIGNMENT_FAILED | Carousel Alignment Failed | Alert | Catalyst One | The carousel was unable to be aligned. To resolve, open the side door, lift the carousel cover and confirm the carousel is seated properly. Close the carousel cover and side door. The analyzer will automatically return to ready after the side door is closed. If the problem persists, please call IDEXX Support. |
|
|
| CAROUSEL_COVER_OPEN | Carousel Cover Open | Alert | Catalyst One | The carousel cover is open. To resolve, open the side door and confirm the cover is closed. The analyzer will automatically return to ready after the side door is closed. |
|
|
| CAROUSEL_ROTATION_ERROR | Alert | Catalyst One | The carousel is not rotating as expected. To resolve:Remove any remaining slides in the sample drawer.Open the side door, lift the carousel cover, and remove the carousel.Remove all slides from the track and discard.Replace the carousel and close the carousel cover.Close the side door. The analyzer automatically returns to ready.Rerun the sample using new slides.If the problem persists, please call IDEXX Support. |
|
||
| CENTRIFUGE_ERROR | Centrifuge Error | Alert | Catalyst One | The centrifuge was unable to process successfully. To resolve, rerun using new sample and slides.If the problem persists, call IDEXX Support. |
|
|
| CHECK_EVAP_CAP | Alert | Catalyst One | Unable to identify one or more slides.Open side door and remove any loose objects on the carousel cover.Check carousel evaporation cap motion and clean with alcohol prep pad if debris found.Replace the carousel and close the carousel cover.Close the side door. The analyzer automatically returns to ready.Rerun the sample using new slides.If problem persists, contact IDEXX Support. |
|
||
| CLEANING_REQUIRED | Cleaning Required | Alert | Catalyst One | The Catalyst One Chemistry Analyzer requires cleaning. Follow the on-screen instructions found in the Catalyst One Instruments tab. If you continue to receive this error after cleaning, call IDEXX Support. | Clean |
|
| CLOT_DETECTED_IN_SAMPLE | Clot Detected in Sample | Alert | Catalyst One | A clot has been detected in the patient sample. To resolve, remove any clots from the sample and then press the Start button. |
|
|
| CLOT_DETECTED_IN_SAMPLE_WARNING | Alert | Catalyst One | An error occurred during analysis due to clot detected. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
||
| DILUTION_SLIDE_COUNT_EXCEEDED | Slide Count Exceeded for Dilution | Alert | Catalyst One | You cannot load more than 5 slides when performing a 1:2 dilution, and no more than 10 slides for all other dilutions.To Recover: Press the start button on the instrument.To Resolve: Rerun with new slides, ensuring that no more than the maximum number of slides are loaded. |
|
|
| DUPLICATE_REAGENT_TYPE_DETECTED | Duplicate Reagent Type Detected | Alert | Catalyst One | Duplicate reagent type detected. When the sample drawer unlocks, remove one, close the sample drawer, and press the Start button to continue the run. |
|
|
| ERR_ALG_ALGORITHM_INTERFERING_SUBSTANCE | Dilution Needed for CREA | Alert | Catalyst One | CREA results cannot be provided due to interfering substances or substrate depletion. To obtain a result, perform a 1:4 dilution (manual or automated) on the sample and rerun using a new slide. |
|
|
| FLUID_FIND_FAILURE | Alert | Catalyst One | The instrument was unable to find sample. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
||
| FLUID_FIND_FAILURE_DIL_CUP | Alert | Catalyst One | There is insufficient diluent volume to perform the automated dilution. To resolve, rerun with new slides and diluent. |
|
||
| FLUID_FIND_FAILURE_MIX_CUP | Alert | Catalyst One | There is insufficient diluted sample volume to perform the automated dilution. To resolve, rerun with new slides and diluent. |
|
||
| FOAM_DETECTED_IN_SAMPLE | Foam Detected in Sample | Alert | Catalyst One | Foam has been detected in the patient sample. To resolve, remove any foam or bubbles from the sample and then press the Start button. |
|
|
| FOAM_DETECTED_IN_SAMPLE_WARNING | Alert | Catalyst One | An error occurred during analysis due to foam detected. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
||
| HEIGHT_CORRECTION_SURFACE_FIND_FAILURE | Alert | Catalyst One | Height correction surface find failure |
|
||
| INCORRECTLY_SEATED_CAROUSEL | Carousel Not Seated Correctly | Alert | Catalyst One | The carousel is not seated correctly. To resolve, open the side door, lift the carousel cover and confirm the carousel is seated properly. Close the carousel cover and side door. The analyzer will automatically return to ready after the side door is closed. |
|
|
| INCORRECT_SLIDE_OR_REAGENT | Missing Slide for Reagent Run | Alert | Catalyst One | The correct slide type was not detected for the reagent type loaded. To resolve, wait for the sample drawer to unlock, load the correct slide or remove the reagent and then press the Start button. |
|
|
| INCORRECT_SLIDE_OR_REAGENT_IGNORABLE | Missing Slide for Reagent Run. Other Slides in Run. | Alert | Catalyst One | The correct slide type was not detected for the reagent type loaded. To resolve, wait for the sample drawer to unlock, load the correct slide or remove the reagent and then press the Start button.If appropriate materials are not detected, results for that test will not be reported. |
|
|
| INSUFFICIENT_DILUENT_VOLUME | Insufficient Diluent Volume | Alert | Catalyst One | There is insufficient diluent volume to perform the automated dilution. To resolve, add diluent to the diluent cup and then press the Start button. |
|
|
| INSUFFICIENT_DILUENT_VOLUME_WARNING | Insufficient Diluent | Alert | Catalyst One | There is insufficient diluent volume to perform the automated dilution. Please refer to your Catalyst One Operator's Guide and rerun using suggested materials.If the problem persists, call IDEXX Support. |
|
|
| INSUFFICIENT_PIPETTE_TIPS | Insufficient Pipette Tips for Run | Alert | Catalyst One | There are not enough pipette tips for this run. To resolve, wait for the sample drawer to unlock then fill the tip section in the sample drawer and then press the Start button. If you do not add tips, the run will proceed but not all results will be reported. |
|
|
| INSUFFICIENT_SAMPLE_FOR_DILUTION | Insufficient Sample for Dilution | Alert | Catalyst One | There is insufficient sample volume to perform the automated dilution. To resolve, add sample to the sample container and then press the Start button. |
|
|
| INSUFFICIENT_SAMPLE_FOR_DILUTION_WARNING | Insufficient Sample Volume for Dilution | Alert | Catalyst One | There is insufficient sample volume to perform the automated dilution. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
|
| INSUFFICIENT_SAMPLE_VOLUME | Insufficient Sample Volume for all slides | Alert | Catalyst One | There is insufficient sample volume for the number of slides loaded. To resolve, add sample to the sample container and then press the Start button. |
|
|
| INSUFFICIENT_SAMPLE_VOLUME_IGNORABLE | Insufficient Sample Volume for some slides | Alert | Catalyst One | There is insufficient sample volume for the number of slides loaded. To resolve, add sample to the sample container and then press the Start button.If additional sample is not added, not all slides will be processed. |
|
|
| INSUFFICIENT_SAMPLE_VOLUME_IGNORABLE_WARNING | Alert | Catalyst One | There is insufficient sample volume for one or more slides in this run, resulting in a partial loss of the run. The run is still in process. When the run is complete, review the sample preparation procedure and then rerun with new sample and slides. |
|
||
| INSUFFICIENT_SAMPLE_VOLUME_WARNING | Alert | Catalyst One | There is insufficient sample for any slides in this run. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
||
| INTERNAL_TIMING_ERROR | Alert | Catalyst One | The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support. |
|
||
| LVLASP_BUBBLE | Alert | Catalyst One | An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| LVLASP_CLOT | Alert | Catalyst One | An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| LVLASP_INSUFFICIENT_SAMPLE | Alert | Catalyst One | There is insufficient sample for any slides in this run. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| LVLASP_START_IN_AIR | Alert | Catalyst One | An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support. |
|
||
| LYTE_PROCESSING_ERROR | Alert | Catalyst One | There was an error processing Electrolyte slides. To resolve, rerun with new slides, ensuring the slides are loaded immediately after opening their foil packages. If the problem persists, contact IDEXX Support. |
|
||
| MATERIALS_INCOMPATIBLE | Materials Incompatible | Alert | Catalyst One | The materials loaded are not compatible with the run type requested. Please refer to your Catalyst Oneâ„¢ Operator's Guide and rerun using approved materials. |
|
|
| MATERIALS_INCOMPATIBLE_FRIENDS | Alert | Catalyst One | Some of the materials loaded are not compatible with the run type requested. To obtain unreported results, please refer to your Catalyst One Operator’s Guide and rerun using approved materials. |
|
||
| MISSING_DILUTION_MATERIALS | Missing Dilution Materials | Alert | Catalyst One | The dilution materials were loaded incorrectly or are missing. To resolve, verify that the front-most cup holders have a sample cup containing 300 µL of diluent on the right and an empty sample cup on the left, verify that the patient sample is loaded in the sample cup holder, and then press the Start button. |
|
|
| MISSING_EMPTY_CUP | Alert | Catalyst One | The run ended because fluid was detected in the empty cup location. To resolve, load an empty sample cup in the left front-most cup holder and then rerun with new slides. |
|
||
| MISSING_EMPTY_DILUTION_CUP | Missing Empty Dilution Cup | Alert | Catalyst One | An empty sample cup was not loaded for the dilution. To resolve, load an empty sample cup in the front-most cup holder on the left and then press the Start button. |
|
|
| MISSING_IA_FOR_REAGENT | Alert | Catalyst One | A matching slide cannot be found for the reagent loaded. To resolve, wait for the run to complete and rerun with a new reagent and slide(s). |
|
||
| MISSING_REAGENT | Missing Reagent | Alert | Catalyst One | A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, add the matching reagent, close the sample drawer and press the Start button. |
|
|
| MISSING_REAGENT_FOR_IA | Alert | Catalyst One | A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the run to complete and rerun with a new reagent and slide. |
|
||
| MISSING_REAGENT_IGNORABLE | Missing Reagent. Other Slides in Run. | Alert | Catalyst One | A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, add the matching reagent, close the sample drawer and press the Start button.If the reagent is not loaded, results for that chemistry will not be reported. |
|
|
| MISSING_UPC_MATERIALS | Missing UPC Materials | Alert | Catalyst One | The UPC materials were loaded incorrectly or are missing. To resolve, verify that the front-most cup holders have a sample cup containing 300 µL of UPC diluent on the right and an empty sample cup on the left, verify that the patient sample is loaded in the sample cup holder, and then press the Start button. |
|
|
| MULTIPLE_SAMPLES_DETECTED | Multiple Samples Detected | Alert | Catalyst One | The analyzer cannot process more than one sample at a time. To resolve, wait for the sample drawer to unlock then remove the extra sample and then press the Start button. |
|
|
| NO_IDENTIFIABLE_SLIDES_FOUND | Alert | Catalyst One | Unable to identify the slides loaded. To resolve, press the Start button to continue and rerun the sample using new slides. If the problem persists, please call IDEXX Support. |
|
||
| NO_SAMPLE_DETECTED | No Sample Detected | Alert | Catalyst One | The patient sample was not loaded. To resolve, wait for the sample drawer to unlock then load the sample in the sample drawer and then press the Start button. |
|
|
| OFFSETS_CALIBRATION_ERROR | Alert | Catalyst One | The analyzer was unsuccessful in calculating the calcium and/or albumin offset. Please call IDEXX Support for assistance. |
|
||
| OFFSETS_CV_TOO_HIGH_ERROR | Alert | Catalyst One | The analyzer was unsuccessful in calculating a valid calcium and/or albumin offset because one or more of the results fall out of an acceptable range. To resolve, review the offset preparation procedure and then rerun with new control fluid and slides. If the problem persists, please call IDEXX Support. |
|
||
| OFFSETS_INSUFFICIENT_SLIDES_ERROR | Alert | Catalyst One | An insufficient number of slides from the same lot were used. To resolve, review the offset preparation procedure and then rerun with new control fluid and slides. |
|
||
| OFFSETS_OUT_OF_RANGE_ERROR | Alert | Catalyst One | The analyzer was unsuccessful in calculating a valid calcium and/or albumin offset because the calculated offset falls out of an acceptable range. Please call IDEXX Support for assistance. |
|
||
| OPTICS_CALIBRATION_REQUIRED | Calibration Required | Alert | Catalyst One | The Catalyst One Chemistry Analyzer requires cleaning and calibrating. If you continue to receive this error after calibrating, call IDEXX Support. | Calibrate |
|
| OPTICS_INITIALIZATION_FAILURE | Alert | Catalyst One | The instrument failed to complete an action. Try rebooting the instrument. If the problem persists, please call IDEXX Support. |
|
||
| OPTICS_LED_FAILURE | Alert | Catalyst One | An error occurred during the analyzer self-check or run. Please call IDEXX Support. |
|
||
| OPTICS_MODULE_CONFIGURATION_ERROR | Alert | Catalyst One | Optics Module Configuration Error. The analyzer was not calibrated successfully. Please call IDEXX Support for assistance. |
|
||
| OPTICS_SENSOR_FAILURE | Alert | Catalyst One | An error occurred during the analyzer self-check or run. Please call IDEXX Support. |
|
||
| OPTIMIZATION_AVAILABLE | Optimization Reminder | Alert | Catalyst One | The Catalyst One requires optimization. This process takes approximately {{0}} minutes to complete.The instrument will start this automatically in {{1}} hours. | Optimize Later, Optimize Now |
|
| OPTIMIZATION_AVAILABLE_ALIGNMENT | Optimization Reminder | Alert | Catalyst One | The Catalyst One requires optimization. This process takes approximately {{0}} minutes to complete.The instrument will start this automatically in {{1}} hours. | Optimize Later, Optimize Now |
|
| PHBR_LOAD_ERROR | PHBR Reagent Loading Error | Alert | Catalyst One | The PHBR reagent was loaded incorrectly. To resolve, move the reagent to the front-most cup holders and then press the Start button. |
|
|
| PHBR_LOAD_ERROR_IGNORABLE | PHBR Reagent Loading Error. Other Slides in Run. | Alert | Catalyst One | The PHBR reagent was loaded incorrectly. To resolve, move the reagent to the front-most cup holders and then press the Start button.If you do not relocate the reagent, the run will proceed with the remainder of the slides loaded and PHBR results will not be reported. |
|
|
| PHBR_ORIENT_ERROR | PHBR Reagent Orientation Error | Alert | Catalyst One | The PHBR reagent was loaded incorrectly. To resolve, rotate the reagent to correct orientation and then press the Start button. |
|
|
| PHBR_ORIENT_ERROR_IGNORABLE | PHBR Reagent Orientation Error. Other Slides in Run. | Alert | Catalyst One | The PHBR reagent was loaded incorrectly. To resolve, rotate the reagent to correct orientation and then press the Start button. If you do not reorient the reagent, the run will proceed with the remainder of the slides loaded and PHBR results will not be reported. |
|
|
| PIPETTE_TIPS_LOW | Add Pipette Tips | Alert | Catalyst One | The pipette tips are running low in the sample drawer. Make sure to fill the tip section in the sample drawer prior to the next sample run. |
|
|
| PRESSURE_SENSOR_ERROR | Alert | Catalyst One | An error occurred during the analyzer self-check or run. Please call IDEXX Support. |
|
||
| REAGENT_IDENTIFICATION_ERROR | Reagent Identification Error | Alert | Catalyst One | The analyzer failed to identify one or more of the loaded reagent and/or slide(s).To resolve, rerun with new slides when run completes. |
|
|
| RECOVERABLE_TIMEOUT | Recoverable Timeout | Alert | Catalyst One | An error occurred during the run, resulting in a partial or total loss of the run. To verify which error occurred, view the event log under the Catalyst One Instruments side tab or call IDEXX Support for assistance. |
|
|
| RECOVERY_FAILURE | Alert | Catalyst One | The instrument failed to recover from a previous fault. If problem persists, please call IDEXX Support. |
|
||
| ROBOT_HOMING_FAILURE | Alert | Catalyst One | The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support. |
|
||
| ROBOT_MOTION_ERROR | Alert | Catalyst One | The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support. |
|
||
| RUN_COMPLETION_ERROR | Run Could Not Be Completed | Alert | Catalyst One | An error occurred during slide processing and the run was unable to complete. To resolve, rerun with a new sample and slides.If the problem persists, call IDEXX Support. |
|
|
| SAMPLE_DRAWER_LOCK_ERROR | Sample Drawer Lock Error | Alert | Catalyst One | There is an issue with the sample drawer locking mechanism.Please call IDEXX Support for assistance. |
|
|
| SAMPLE_DRAWER_OPEN | Sample Drawer Open | Alert | Catalyst One | Close the sample drawer. |
|
|
| SAMPLE_DRAWER_OPEN_RUN | Sample Drawer Open During Run | Alert | Catalyst One | The sample drawer is open. In order for the run to continue, close the sample drawer and press the Start button. |
|
|
| SAMPLE_TOO_LOW | Alert | Catalyst One | There is insufficient sample for any slides in this run. To resolve, review the sample preparation procedure and then rerun with new sample, slides and reagent. If the problem persists, call IDEXX Support. |
|
||
| SHIPPING_CLIPS_DETECTED | Alert | Catalyst One | Shipping clips detected. To resolve:Open side door.Remove shipping clips.Close side door.Instrument will continue to power up.If the problem persists, please contact IDEXX Support. |
|
||
| SIDE_DOOR_OPEN | Side Door Open | Alert | Catalyst One | The side door was opened during the run. To resolve, close the side door and then rerun the sample with new slides. |
|
|
| SLIDE_CONTAMINATED | Alert | Catalyst One | {{0}} slide is contaminated, results have been suppressed. |
|
||
| SLIDE_DATE_SOFTWARE_VERSION_MISMATCH | Slides Dating Does Not Match Software Version | Alert | Catalyst One | Verify the analyzer is on the most recent software version (on the Catalyst One Instruments side tab), verify the slides have not expired, and then rerun using new slides. |
|
|
| SLIDE_DETECTION_ERROR | Slide Detection Error | Alert | Catalyst One | The slides were loaded incorrectly or are missing. To resolve, wait for the sample drawer to unlock, then load the slides in the sample drawer and press the Start button. |
|
|
| SLIDE_EJECT_ERROR | Slide Eject Error | Alert | Catalyst One | One or more slides could not be ejected successfully. To resolve:Remove any remaining slides in the sample drawer.Open the side door, lift the carousel cover, and remove the carousel.Remove all slides from the track and discard.Replace the carousel and close the carousel cover.Close the side door. The analyzer automatically returns to ready.Empty the waste drawer. |
|
|
| SLIDE_LOADING_ERROR | Slide Loading Error | Alert | Catalyst One | One or more slides could not be loaded successfully. To resolve:Wait for the sample drawer to unlock.Remove any remaining slides in the sample drawer.Open the side door, lift the carousel cover, and remove the carousel.Remove all slides from the track and discard.Replace the carousel and close the carousel cover.Close the side door. The analyzer automatically returns to ready.Rerun the sample using new slides. |
|
|
| SLIDE_REAGENT_LOT_MISMATCH | Slide and Reagent Lot Numbers Do Not Match | Alert | Catalyst One | The lot numbers on the slide and the reagent do not match. To resolve, load matching slide and reagent lots in the sample drawer and then press the Start button. |
|
|
| SLIDE_REAGENT_LOT_MISMATCH_IGNORABLE | Slide and Reagent Lot Numbers Do Not Match. Other Slides in Run. | Alert | Catalyst One | The lot numbers on the slide and the reagent do not match. To resolve, load matching slide and reagent lots in the sample drawer and then press the Start button.If matching lot numbers are not detected, results for that chemistry will not be reported. |
|
|
| SLIDE_REAGENT_MISMATCH | Alert | Catalyst One | A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, remove the reagent, replace with the matching reagent, close the sample drawer and press the Start button. |
|
||
| SLIDE_REAGENT_MISMATCH_IGNORABLE | Alert | Catalyst One | A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, remove the reagent, replace with the matching reagent, close the sample drawer and press the Start button. If the matching reagent is not loaded, results for that chemistry will not be reported. |
|
||
| SLIDE_TIMEOUT_ERROR | Slide Timeout Error | Alert | Catalyst One | The slides sat in the sample drawer too long before being run. To resolve, rerun the sample with new slides. |
|
|
| SPURIOUS_DEVICE_EVENT | Alert | Catalyst One | The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support. |
|
||
| SUSPECT_RESULT_COMPARISON | Alert | Catalyst One | There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and slides. If the problem persists, call IDEXX Support. |
|
||
| THERMAL_CONTROL_ERROR | Thermal Control Error | Alert | Catalyst One | There was a thermal control issue during the run, which caused suppressed results. To resolve, verify the temperature around the analyzer is within the specified operating limits and then rerun the sample with new slides. |
|
|
| THERMAL_ERROR | Thermal Error | Alert | Catalyst One | A thermal error occurred during the analyzer self-check process. To resolve, open side door and ensure the carousel cover is closed. The analyzer will initialize automatically after the side door is closed.If the problem persists, call IDEXX Support. |
|
|
| UNSPECIFIED_ERROR | Alert | Catalyst One | An unexpected error has occurred. Press the start button on the instrument to recover. If problem persists, please contact IDEXX Support. |
|
||
| UNSUPPORTED_QC_RANGE | Alert | Catalyst One | {{0}} {{1}} result suppressed because the slide is not supported for the selected QC fluid type. To resolve, rerun with new slides selecting the appropriate QC fluid. |
|
||
| UNSUPPORTED_SLIDE_LOT | Alert | Catalyst One | {{0}} {{1}} result suppressed, Unsupported slide lot or expired slide |
|
||
| UNSUPPORTED_WHITE_REF_SLIDE_LOT | Alert | Catalyst One | Unsupported White Reference Slide Lot. Run the calibration again with a supported white reference slide. Please call IDEXX Support for assistance. |
|
||
| UPDATE_AVAILABLE | Software upgrade version {{version}} is ready to be installed. | Alert | Catalyst One | You can upgrade the analyzer at any time by going to the Catalyst One instrument screen. | Upgrade Later, Upgrade Now |
|
| UPDATE_FAILED | Software Upgrade Unsuccessful | Alert | Catalyst One | The Catalyst One Analyzer was not upgraded successfully. To resolve, repeat the upgrade procedure now or use the Upgrade software option on the Catalyst One Instruments side tab.If the problem persists, call IDEXX Support. | Upgrade Later, Upgrade Now |
|
| UPDATE_FAILED_CATASTROPHIC | Software Upgrade Unsuccessful | Alert | Catalyst One | Please call IDEXX Support for assistance. | OK |
|
| UPGRADE_FAILED_DOWNLOAD | Software Upgrade Download Unsuccessful | Alert | Catalyst One | The instrument has reported an alert. Please see the instrument for more information. |
|
|
| UPGRADE_FAILED_PREPARATION | Software Upgrade Preparation Unsuccessful | Alert | Catalyst One | The instrument has reported an alert. Please see the instrument for more information. |
|
|
| USED_REAGENT_DETECTED | Used Reagent Detected | Alert | Catalyst One | The reagent detected has been previously used. To resolve, replace with a new reagent and then press the Start button. |
|
|
| USED_REAGENT_DETECTED_IGNORABLE | Used Reagent Detected. Other slides in Run. | Alert | Catalyst One | The reagent detected has been previously used. To resolve, replace with a new reagent and then press the Start button.If the reagent is not replaced, results for that chemistry will not be reported. |
|
|
| USED_REAGENT_DETECTED_IGNORABLE_WARNING | Alert | Catalyst One | The reagent detected has been previously used. Results for that chemistry will not be reported. To resolve, wait for the instrument to return to ready and rerun using new sample, slides, and reagent. |
|
||
| USED_REAGENT_DETECTED_WARNING | Alert | Catalyst One | The reagent detected has been previously used. To resolve, wait for the instrument to return to ready and rerun using new sample, slides, and reagent. |
|
||
| USER_CALIBRATION_UNSUCCESSFUL | User Calibration Unsuccessful | Alert | Catalyst One | The analyzer was not calibrated successfully.Please call IDEXX Support for assistance. |
|
|
| WARMUP_THERMAL_ERROR | Thermal Error During Warm-up | Alert | Catalyst One | A thermal error occurred. To resolve, open side door and ensure the carousel cover is closed. The analyzer will initialize automatically after the side door is closed.If the problem persists, call IDEXX Support. |
|
|
| WASTE_DRAWER_FULL | Waste Drawer Full | Alert | Catalyst One | Empty the waste drawer. |
|
|
| WASTE_DRAWER_OPEN | Waste Drawer Open | Alert | Catalyst One | Close the waste drawer. |
|
|
| WASTE_DRAWER_OPEN_RUN | Waste Drawer Open During Run | Alert | Catalyst One | The waste drawer is open. In order for the run to continue, close the waste drawer and press the Start button. |
|
|
| WBS_SAMPLE_VOLUME_HIGH | Alert | Catalyst One | There is too much sample in the whole blood separator. To resolve, rerun using a whole blood separator with 0.6 - 0.8cc of sample and new slides.If the problem persists, call IDEXX Support. |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| GENERAL_ALERT | Alert | Coag Dx | The instrument has reported an alert. Please see the instrument for more information. | OK |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| INST_TEMP_LOW | Alert | IDEXX inVue Dx | The analyzer operating temperature is too low to begin a sample run. Please wait for the analyzer to warm up or check the room temperature.If the problem persists, contact IDEXX Support. |
|
||
| INST_TEMP_HIGH | Alert | IDEXX inVue Dx | The analyzer operating temperature is too high to begin a sample run. Please ensure there is adequate air flow around the analyzer.If the problem persists, contact IDEXX Support. |
|
||
| BARCODE_READ_FAILURE | Alert | IDEXX inVue Dx | The barcode cannot be read. Check the barcode for damage or obstruction, clean the barcode, or enter the barcode manually. | Cancel Run, Enter Barcode |
|
|
| INVALID_CONSUMABLES | Alert | IDEXX inVue Dx | This does not appear to be an IDEXX inVue Dx cartridge. Rerun the sample with an IDEXX cartridge. |
|
||
| EXPIRED_CONSUMABLES | Alert | IDEXX inVue Dx | The cartridge has expired. Rerun the sample with a fresh, unexpired cartridge. |
|
||
| INCORRECT_TEST_TYPE | Alert | IDEXX inVue Dx | This is the wrong cartridge for the selected test type. Rerun the sample with the correct cartridge. |
|
||
| SAMPLE_OVER_TEMP | Alert | IDEXX inVue Dx | The system temperature is too high during the sample run. Check the operators guide to set up your environment to a temperature conducive to the inVue sample run. |
|
||
| SAMPLE_UNDER_TEMP | Alert | IDEXX inVue Dx | The system temperature is too low during the sample run. Check the operators guide to set up your environment to a temperature conducive to the inVue sample run. |
|
||
| IMPROPER_SAMPLE_PREPARATION | Alert | IDEXX inVue Dx | The reagent may be missing from the sample. Prepare a new sample and rerun.If the problem persists, contact IDEXX Support. |
|
||
| SAMPLE_CELLULARITY_HIGH | Alert | IDEXX inVue Dx | The sample cannot be analyzed. Prepare a new sample and rerun. |
|
||
| MOTION_ERROR_CARTRIDGE | Alert | IDEXX inVue Dx | The cartridge is not positioned correctly. Try reinserting the cartridge.If the problem persists, contact IDEXX Support. |
|
||
| MOTION_ERROR_MICROSCOPE | Alert | IDEXX inVue Dx | The microscope is not positioned correctly. Try reinserting the cartridge.If the problem persists, contact IDEXX Support. |
|
||
| UNKNOWN_ERROR | Alert | IDEXX inVue Dx | The run was aborted.If the problem persists, contact IDEXX Support. |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| UNUSABLE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| WASTE_FULL | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| WASTE_FULL_NO_OVERRIDE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| SHEATH_LOW | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| SHEATH_LOW_NO_OVERRIDE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| DOOR_OPEN | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| DOOR_OPEN_DURING_RUN | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| SKINS_OPEN | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| SKINS_OPEN_DURING_RUN | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| BARCODE_READ_FAILURE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| BARCODE_READ_FAILURE_NO_OVERRIDE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| CLEANER_TUBE_MISSING | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| CLEANER_TUBE_MISSING_DURING_RUN | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| CLEANER_TUBE_EMPTY | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| WASTE_TUBE_MISSING | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| WASTE_TUBE_MISSING_DURING_RUN | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| WASTE_TUBE_FULL | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| SAMPLE_TUBE_MISSING | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| SAMPLE_TUBE_EMPTY | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| INADEQUATE_SAMPLE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| TOO_MUCH_SAMPLE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| PREVIOUSLY_USED_CONSUMABLE | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| CONSUMABLE_TUBE_MISSING | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| CONSUMABLE_TUBE_EXPIRED | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| WAITING_FOR_INTERACTION | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| PERIODIC_CLEAN_NEEDED | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| TEMPERATURE_TOO_LOW | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| TEMPERATURE_MARGINAL | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| TEMPERATURE_TOO_HIGH | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| STATUS_COMMAND_ABORTED | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| BLEACH_CLEAN_PRIME | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| REPLACE_FLUIDIC_FILTER | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| CALIBRATION_RECOMMENDED | Alert | LaserCyte | The instrument has reported an alert. Please see the instrument for more information. |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| ASP_UNIT_UPDOWN_MOTOR | Aspiration Unit Up Down Motor Error | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| TUBE_HOLDER_HAS_OPENED | The sample drawer has opened. | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.If possible, remove sample tube and any obstruction.Power off ProCyte Dx.Power off IPU.Power on IPU.Power on ProCyte Dx. |
|
|
| RIGHT_COVER_HAS_OPENED | Right side cover has opened. | Alert | ProCyte Dx | Close the right side cover.Use the ProCyte Dx power switch to power off then power on the analyzer. |
|
|
| RIGHT_COVER_IS_OPEN | Right side cover is open. | Alert | ProCyte Dx | Close ProCyte Dx's right side cover to resolve this error. |
|
|
| LASER_POWER | Laser Power Error | Alert | ProCyte Dx | Use the ProCyte Dx power switch to power off the analyzer for at least 10 seconds. Then, power on the analyzer.If this alert persists, call IDEXX Support. |
|
|
| SYSTEM_CONFIGURATION | System Configuration Error. | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| PRESSURE_LOWER | Pressure Lower Error | Alert | ProCyte Dx | Tap Reset Air Pump to resolve this error.This procedure will take approximately 2 minutes. | Reset Air Pump |
|
| MPA_06 | 0.06MPa Error | Alert | ProCyte Dx | Tap Reset Air Pump to resolve this error.This procedure will take approximately 2 minutes. | Reset Air Pump |
|
| MPA_NEG03 | -0.03MPa Error | Alert | ProCyte Dx | Tap Reset Air Pump to resolve this error.This procedure will take approximately 2 minutes. | Reset Air Pump |
|
| WASTE_CHAMBER_1 | Waste Chamber 1 Error | Alert | ProCyte Dx | Tap Drain Waste Chamber to resolve this error.This procedure takes less than 1 minute. | Drain Waste Chamber |
|
| WASTE_CHAMBER_2 | Waste Chamber 2 Error | Alert | ProCyte Dx | Tap Drain Waste Chamber to resolve this error.This procedure takes less than 1 minute. | Drain Waste Chamber |
|
| EXCHANGE_WASTE_TANK | Exchange Waste Tank | Alert | ProCyte Dx | Tap Drain Waste Chamber to resolve this error.This procedure takes less than 1 minute. | Drain Waste Chamber |
|
| RBC_CLOG | RBC Clog Error | Alert | ProCyte Dx | Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. | Remove Clog |
|
| RBC_HGB_CHAMBER | RBC/HGB Chamber Error | Alert | ProCyte Dx | Tap Drain Reaction Chamber to resolve this error.This procedure takes less than 1 minute. | Drain Reaction Chamber |
|
| WBC_CHAMBER | WBC Chamber Error | Alert | ProCyte Dx | Tap Drain Reaction Chamber to resolve this error.This procedure takes less than 1 minute. | Drain Reaction Chamber |
|
| RET_CHAMBER | RET Chamber Error | Alert | ProCyte Dx | Tap Drain Reaction Chamber to resolve this error.This procedure takes less than 1 minute. | Drain Reaction Chamber |
|
| REPLACE_REAGENT_PACKAGE | Reagent Kit empty. | Alert | ProCyte Dx | Tap Change Reagent to continue. | Change Reagent |
|
| REPLACE_EPK | Reagent Kit appears to be disconnected | Alert | ProCyte Dx | The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. | Start Prime |
|
| REPLACE_SLS | Reagent Kit appears to be disconnected | Alert | ProCyte Dx | The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. | Start Prime |
|
| REPLACE_FFD | Reagent Kit appears to be disconnected | Alert | ProCyte Dx | The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. | Start Prime |
|
| REPLACE_RED | Reagent Kit appears to be disconnected | Alert | ProCyte Dx | The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. | Start Prime |
|
| CHAMBER_EPK | Reagent Kit appears to be disconnected | Alert | ProCyte Dx | The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. | Start Prime |
|
| REPLACE_FFS | Stain Pack empty. | Alert | ProCyte Dx | Tap Change Stain to continue. | Change Stain |
|
| REPLACE_RES | Stain Pack empty. | Alert | ProCyte Dx | Tap Change Stain to continue. | Change Stain |
|
| FFS_ASP_ERROR | Stain Pack appears to be disconnected | Alert | ProCyte Dx | The stain pack appears to be disconnected. Verify the stain pack is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance | Start Prime |
|
| WB_ASP_MOTOR | WB Asp Motor Error | Alert | ProCyte Dx | Tap Reset WB Motor to resolve this error.This procedure will take less than 1 minute. | Reset WB Motor |
|
| SHEATH_MOTOR | Sheath Motor Error | Alert | ProCyte Dx | Tap Reset Sheath Motor to resolve this error.This procedure will take less than 1 minute. | Reset Sheath Motor |
|
| ASP_UNIT_FRONTBACK_MOTOR | Aspiration Unit Front Back Motor Error | Alert | ProCyte Dx | Tap Reset Aspiration Motor to resolve this error.This procedure will take a few seconds. | Reset Aspiration Motor |
|
| RINSE_CUP_PINCH_VALVE | Rinse Cup Pinch Valve Error | Alert | ProCyte Dx | Tap Clear Pinch Valve to resolve this error.This procedure will take less than 1 minute. | Clear Pinch Valve |
|
| WASTE_CHAMBER_1_PINCH_VALVE | Waste Chamber 1 Pinch Valve Error | Alert | ProCyte Dx | Tap Clear Pinch Valve to resolve this error.This procedure will take less than 1 minute. | Clear Pinch Valve |
|
| WASTE_CHAMBER_2_PINCH_VALVE | Waste Chamber 2 Pinch Valve Error | Alert | ProCyte Dx | Tap Clear Pinch Valve to resolve this error.This procedure will take less than 1 minute. | Clear Pinch Valve |
|
| TUBE_HOLDER_MOTOR | Tube Holder Motor Error | Alert | ProCyte Dx | There is an obstruction in the sample drawer. Remove the obstruction and tap Reset Tube Motor to resolve this error.This procedure will take less than 1 minute. | Reset Tube Motor |
|
| RH_THERM_SENS_ERR_DIFF | RH Therm Sens ERR (DIFF) | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| RH_THERM_SENS_ERR_RET | RH Therm Sens ERR (RET) | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| FCM_RU_THERM_SENS | FCM RU Therm Sens ERR | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| FCM_SHEATH_SENS | FCM Sheath Sens ERR | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| ENV_THERM_SENS | Env Therm Sens ERR | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| ENV_TEMP_HIGH | Env Temp High | Alert | ProCyte Dx | The temperature surrounding ProCyte Dx is too high. Ensure there is adequate ventilation around the analyzer, check the fan filter, and lower the temperature of the room to below 38° C (100° F).If this alert persists, call IDEXX Support. |
|
|
| ENV_TEMP_LOW | Env Temp Low | Alert | ProCyte Dx | The temperature surrounding ProCyte Dx is too low. Raise the room temperature to above 10° C (50° F).If this alert persists, call IDEXX Support. |
|
|
| FCM_RU_TEMP_HIGH | FCM RU Temp High | Alert | ProCyte Dx | The internal temperature of ProCyte Dx is too high. Power off the main unit for 30 minutes and then power it back on.If this alert persists, call IDEXX Support. |
|
|
| FCM_RU_TEMP_LOW | FCM RU Temp Low | Alert | ProCyte Dx | ProCyte Dx is warming up. This procedure could take up to 30 minutes.If this alert persists, call IDEXX Support. |
|
|
| RH_TEMP_HIGH_DIFF | RH Temp High (DIFF) | Alert | ProCyte Dx | The internal temperature of ProCyte Dx is too high. Power off the main unit for 30 minutes and then power it back on.If this alert persists, call IDEXX Support. |
|
|
| RH_TEMP_LOW_DIFF | RH Temp Low (DIFF) | Alert | ProCyte Dx | ProCyte Dx is warming up. This procedure could take up to 30 minutes.If this alert persists, call IDEXX Support. |
|
|
| RH_TEMP_HIGH_RET | RH Temp High (RET) | Alert | ProCyte Dx | The internal temperature of ProCyte Dx is too high. Power off the main unit for 30 minutes and then power it back on.If this alert persists, call IDEXX Support. |
|
|
| RH_TEMP_LOW_RET | RH Temp Low (RET) | Alert | ProCyte Dx | ProCyte Dx is warming up. This procedure could take up to 30 minutes.If this alert persists, call IDEXX Support. |
|
|
| CLOSE_FCM_DETECT_COVER | Close FCM Detect Cover | Alert | ProCyte Dx | Use the ProCyte Dx power switch to power off the analyzer for at least 10 seconds. Then, power on the analyzer.If this alert persists, call IDEXX Support. |
|
|
| BLOOD_ASP_SENSOR | Unable to analyze the patient. | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| EXECUTE_MONTHLY_RINSE_WARNING | Monthly Rinse must be performed. | Alert | ProCyte Dx | Tap Monthly Rinse to continue Rinse.This 25 minute procedure eliminates contaminants and ensures accurate results. | Run Monthly Rinse |
|
| RBC_SAMPLING | RBC Sampling Error | Alert | ProCyte Dx | Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. | Remove Clog |
|
| PLT_SAMPLING | PLT Sampling Error | Alert | ProCyte Dx | Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. | Remove Clog |
|
| WBC_SAMPLING | WBC Sampling Error | Alert | ProCyte Dx | An issue with the Flow Cell has been detected. Tap Rinse Flow Cell to continue.This procedure takes approximately 6 minutes. | Rinse Flow Cell |
|
| DIFF_SAMPLING | Diff Sampling Error | Alert | ProCyte Dx | Redraw sample, inverting 10 times immediately after collection and before analysis. Contact IDEXX Support if message persists. | OK |
|
| RET_SAMPLING | RET Sampling Error | Alert | ProCyte Dx | An issue with the Flow Cell has been detected. Tap Rinse Flow Cell to continue.This procedure takes approximately 6 minutes. | Rinse Flow Cell |
|
| RBC_BUBBLE | RBC Bubble Error | Alert | ProCyte Dx | Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. | Remove Clog |
|
| BACKGROUND | The background check measured the following parameters as high. | Alert | ProCyte Dx | This may cause inaccurate results. Tap Run Auto Rinse to clean the system and recheck the background measurements. This procedure will take approximately 8 minutes.AssayResultLimitUnit | Remind Me later, Run Auto Rinse |
|
| HGB | HGB Error | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| WBC_CH | WBC-CH Error | Alert | ProCyte Dx | An issue with the Flow Cell has been detected. Tap Rinse Flow Cell to continue.This procedure takes approximately 6 minutes. | Rinse Flow Cell |
|
| RBC_CH | RBC-CH Error | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| PLT_CH | PLT-CH Error | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| RET_CH | RET-CH Error | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| SHORT_SAMPLE | Short Sample | Alert | ProCyte Dx | The sample appears to have insufficient blood volume. Check the volume before running the patient again. For sample volume requirements, see the ProCyte Dx Analyzer Operator's Guide.If this alert persists, call IDEXX Support. | OK |
|
| SAMPLE_NOT_ASP | Sample Not Asp Error | Alert | ProCyte Dx | The sample appears to have insufficient blood volume. Check the volume before running the patient again. For sample volume requirements, see the ProCyte Dx Analyzer Operator's Guide.If this alert persists, call IDEXX Support. | OK |
|
| LASER_DIODE_AGED | Laser Diode Aged | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| REPLACE_PIERCER | Replace Piercer | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| EXECUTE_MONTHLY_RINSE_IVLS | Monthly Rinse reminder. | Alert | ProCyte Dx | It has been one month since running the last Monthly Rinse.This 25 minute procedure eliminates contaminants and ensures accurate results. | Remind Me later, Run Monthly Rinse |
|
| EXCHANGE_AIR_PUMP | Exchange the Air pump | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| DIFF_CH | DIFF-CH Error | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| EXPIRED_EPK | Reagent Kit expired. | Alert | ProCyte Dx | To ensure accurate results, we strongly recommend changing the reagent kit. | Remind Me later, Change Reagent |
|
| EXPIRED_SLS | Reagent Kit expired. | Alert | ProCyte Dx | To ensure accurate results, we strongly recommend changing the reagent kit. | Remind Me later, Change Reagent |
|
| EXPIRED_RED | Reagent Kit expired. | Alert | ProCyte Dx | To ensure accurate results, we strongly recommend changing the reagent kit. | Remind Me later, Change Reagent |
|
| EXPIRED_FFD | Reagent Kit expired. | Alert | ProCyte Dx | To ensure accurate results, we strongly recommend changing the reagent kit. | Remind Me later, Change Reagent |
|
| EXPIRED_FFS | Stain Pack expired. | Alert | ProCyte Dx | To ensure accurate results, we strongly recommend changing the stain pack. | Remind Me later, Change Stain |
|
| EXPIRED_RES | Stain Pack expired. | Alert | ProCyte Dx | To ensure accurate results, we strongly recommend changing the stain pack. | Remind Me later, Change Stain |
|
| RET | RET Error | Alert | ProCyte Dx | If this alert persists, call IDEXX Support. | OK |
|
| TURN_ON_MAIN_UNIT | The ProCyte Dx analyzer has not been detected. | Alert | ProCyte Dx | Use the ProCyte Dx power switch to power on the analyzer. |
|
|
| NEW_HARDWARE_DETECTED | New hardware detected. | Alert | ProCyte Dx | To configure the new hardware, you must load configuration files that match your ProCyte Dx serial number.Use the power switch to power off the analyzer.Note: Do not power off the IPU.Tap Configure to continue. | Configure |
|
| SOFTWARE_UPGRADE_AVAILABLE | Software upgrade version {{ software-version }} is ready to be installed. | Alert | ProCyte Dx | Use the power switch to power off the analyzer.Note: Do not power off the IPU.Tap Upgrade Now to continue.WARNING: The IPU will shut down during the upgrade process. | Remind Me later, Upgrade Now |
|
| SOFTWARE_UPGRADE_FAILED | The software upgrade was unsuccessful. | Alert | ProCyte Dx | Try upgrading again or contact IDEXX Support for assistance.Use the power switch to power off the analyzer.Note: Do not power off the IPU.Tap Upgrade Now to continue. | Remind Me later, Upgrade Now |
|
| SFS_REAGENTS_DRAINED | Final steps | Alert | ProCyte Dx | The reagents have been drained from the analyzer.Next steps:On the back of the analyzer, disconnect the tube from the white portPower off the analyzer using the switch located on the right side of the instrumentPress the power button on the IPU to power it off (do not press and hold the button)Disconnect the power and Ethernet cables from the back of the analyzerPack the old analyzer in the replacement analyzer box and return it to IDEXXTap Finish | Finish |
|
| SFS_INTERRUPTED | There was a problem during the Shut Down for Shipping Procedure. | Alert | ProCyte Dx | Disconnect the tubes from the back of the analyzer that lead from the quick connect top.Power off the analyzer and the IPU.Disconnect the power and communication cables from the analyzer.Return the analyzer to IDEXX. |
|
|
| REAGENT_KIT_LOW | Reagent Kit low. | Alert | ProCyte Dx | Your reagent kit fluid level is low. You may continue running until empty.To ensure that you have uninterrupted use of your analyzer, verify that you have a replacement kit in your inventory.To disable this message, change the Reagent Low Reminder setting to "Off" on the ProCyte Dx Settings screen. | Remind Me Next Run, Remind Me When Empty |
|
| STAIN_PACK_LOW | Stain Pack low. | Alert | ProCyte Dx | Your stain pack fluid level is low. You may continue running until empty.To ensure that you have uninterrupted use of your analyzer, verify that you have a replacement pack in your inventory.To disable this message, change the Reagent Low Reminder setting to "Off" on the ProCyte Dx Settings screen. | Remind Me Next Run, Remind Me When Empty |
|
| PRESS_START_BUTTON | Sample analysis has not started. | Alert | ProCyte Dx | To analyze sampleInvert the sample tube 10 times to mix thoroughly.Press the Start button on the analyzer. | Cancel Run |
|
| PRESS_START_BUTTON_QC | Press the start button on the analyzer to begin the analysis for: | Alert | ProCyte Dx | {{ name }}Lot: {{ lot-number }}{{ unit }} | Cancel Run |
|
| STARTUP_PRIME_REQUIRED | Start Up procedure required. | Alert | ProCyte Dx | For this 45 minute procedure, a full reagent kit and stain pack are required. Do you want to continue? | Continue |
|
| IPU_COMMUNICATION_ERROR | An unexpected error has occurred. | Alert | ProCyte Dx | Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx. |
|
|
| SOFTWARE_UPGRADE_TIMEOUT | The software upgrade was unsuccessful. | Alert | ProCyte Dx | To resolve, ensure the ProCyte Dx analyzer is powered off and then reboot the IPU using the power button on the IPU.If the problem persists, call IDEXX Support. | OK |
|
| UNINTENTIONAL_OFFLINE_TIMEOUT | The ProCyte Dx has not been detected | Alert | ProCyte Dx | Tap the Power On ProCyte Dx button to power on the IPU. This will take approximately 1 minute.Note: Do not push the power button on the IPU after using the Power On ProCyte Dx button.Turn on the analyzer using the switch on the right side of the analyzer. | Power On ProCyte Dx, Close |
|
| WAKE_ON_LAN_FAILURE_TIMEOUT | The ProCyte Dx has not been detected | Alert | ProCyte Dx | Turn off the IPU if it is already on, then ensure the IPU is connected to the VetLab router via a network cable.Next, press the power button on the IPU to turn it on. | Close |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| ALG_RUN_FLAG_FAULT | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| ASP_CLOT | Sample Issue | Alert | ProCyte One | The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| ASP_ERROR | Sample Issue | Alert | ProCyte One | The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| ASP_NO_FLUID | Sample Issue | Alert | ProCyte One | The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| ASP_PARTIAL | Sample Issue | Alert | ProCyte One | The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| ASP_START_IN_AIR | Sample Issue | Alert | ProCyte One | The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| BARCODE_READ_FAILURE_QC | SmartQC Barcode Cannot Be Read | Alert | ProCyte One | The SmartQC barcode cannot be read. Please check the barcode on the label for damage or obstruction. | Remind Me later, Replace SmartQC |
|
| BARCODE_READ_FAILURE_REAGENT | Reagent Pack Invalid | Alert | ProCyte One | The ProCyte One reagent pack is unable to be identified, please check the barcode - if damaged, please contact IDEXX Support. | Enter Manually |
|
| BARCODE_READ_FAILURE_SHEATH | Sheath Pack Invalid | Alert | ProCyte One | The ProCyte One sheath pack is unable to be identified, please check the barcode - if damaged, please contact IDEXX Support. | Enter Manually |
|
| BLEACH_CLEAN_RECOMMENDED | 90-Day Bleach Clean Reminder. | Alert | ProCyte One | It has been 90 days since running the last Bleach Clean.This procedure takes approximately 15 minutes and will eliminate contaminants and ensure accurate results. | Remind Me later, Run Bleach Clean |
|
| BLEACH_CLEAN_REQUIRED | 90-day Bleach Clean must be performed. | Alert | ProCyte One | Tap the Run Bleach Clean button to perform this maintenance procedure.This procedure takes approximately 15 minutes and will eliminate contaminants to ensure accurate results. | Run Bleach Clean |
|
| CAMERA_INITIALIZATION_FAILURE | Unexpected Error | Alert | ProCyte One | An unexpected has error occurred. Please wait while the analyzer recovers. If the problem persists, please contact IDEXX Support. |
|
|
| DATA_PROCESSING_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| EXPIRED_REAGENT | WARNING: Reagent is Expired. | Alert | ProCyte One | Your reagent pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Reagent to access instructions. | Replace Reagent |
|
| EXPIRED_SHEATH | WARNING: Sheath is Expired. | Alert | ProCyte One | Your sheath pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Sheath to access instructions. | Replace Sheath |
|
| FILTER_LEAK | Filter Error | Alert | ProCyte One | An unexpected filter error has occurred. Please reseat the filter in the analyzer before proceeding.If the problem persists, please contact IDEXX Support. | Filter Instructions |
|
| FILTER_REPLACE | Replace Fluidic Filter | Alert | ProCyte One | The fluidic filter must be replaced. This process will take 3 to 4 minutes. Please replace the filter in the analyzer, or tap Replace Filter for instructions. | Replace Filter |
|
| INSUFFICIENT_EVENTS | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| JUNK_OVERLOAD | WBC Results Withheld | Alert | ProCyte One | Excessive unlysed RBCs have interfered with the WBC count. Please confirm with a blood smear. Contact IDEXX Support for further assistance. | OK |
|
| MAINTENANCE_TUBE_ERROR | Alert | ProCyte One | There is an issue with the bleach procedure tube. Please confirm it is a 13 mm x 75 mm tube with its cap removed and then press the Start button on the analyzer to continue.Tap Cancel to end this procedure. | Cancel |
|
|
| MICROCODE_WATCHDOG | Unexpected Error | Alert | ProCyte One | An unexpected has error occurred. Please wait while the analyzer recovers. If the problem persists, please contact IDEXX Support. | OK |
|
| MISSING_CONTROL | Load SmartQC Vial | Alert | ProCyte One | Please load a SmartQC vial to enable automatic quality control. | OK |
|
| MISSING_REAGENT | Reagent Pack Missing | Alert | ProCyte One | Please load a reagent pack to resume sample processing. |
|
|
| MISSING_SAMPLE | Sample Tube Issue | Alert | ProCyte One | Please confirm the sample tube is a supported EDTA-treated tube, mix the sample, remove the stopper or cap, and then rerun the sample. |
|
|
| MISSING_SHEATH | Sheath Pack Missing | Alert | ProCyte One | Please load a sheath pack to resume sample processing. |
|
|
| OBC_EMPTY | SmartQC Empty | Alert | ProCyte One | The SmartQC vial is empty and must be replaced in order to resume automatic quality control. | Remind Me later, Replace SmartQC |
|
| OBC_LOW | SmartQC Low | Alert | ProCyte One | The SmartQC vial is low and will need to be replaced soon. Ensure that you have a replacement vial in your inventory. | OK |
|
| OVER_PRESSURE | Blockage Encountered | Alert | ProCyte One | The system encountered a blockage in one of the fluid lines. Please wait while the system automatically attempts to clear the blockage. | OK |
|
| OVER_PRESSURE_UNRECOVERABLE | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please contact IDEXX Support for assistance. |
|
|
| OVER_TEMP | Temperature Issue | Alert | ProCyte One | The operating temperature of the analyzer is too high to begin a sample run. Please ensure there is adequate air flow around the analyzer. |
|
|
| PACK_ACCESS_OPEN | Analyzer Door Open | Alert | ProCyte One | Please close the analyzer door to continue. | OK |
|
| PACK_ACCESS_OPEN_RUN | Analyzer Door Open | Alert | ProCyte One | The analyzer door was opened, interrupting the run. Please close the analyzer door so that the analyzer can automatically reset. When the analyzer status is Ready, mix and rerun the sample. | OK |
|
| QC_REMINDER | Your SmartQC Will Expire Soon | Alert | ProCyte One | The SmartQC vial will expire prior to your next scheduled automated QC run. Please replace it with a non-expired vial. | OK |
|
| REAGENT_EMPTY | WARNING: Reagent is Empty | Alert | ProCyte One | Your reagent pack is empty.To continue using your analyzer, tap Replace Reagent and follow the on-screen instructions. | Replace Reagent |
|
| REAGENT_LOW | Your Reagent Pack is Low | Alert | ProCyte One | The reagent pack is low and will need to be replaced soon. Ensure that you have a replacement pack in your inventory. | OK |
|
| REAGENT_PACK_LEAK | Alert | ProCyte One | The reagent pack unexpectedly drew air. Check the reagent fill volume and re-install the pack. If required replace the reagent pack. | OK |
|
|
| REAGENT_PACK_LEAK_RUN | Alert | ProCyte One | The reagent pack unexpectedly drew air. Check the reagent fill volume and re-install the pack. If required replace the reagent pack. Please re-run this sample after thoroughly mixing the sample tube. | OK |
|
|
| SAMPLE_DRAWER_OPEN_QC | Sample Drawer Open | Alert | ProCyte One | The sample drawer was opened, interrupting the automatic quality control process. SmartQC will resume at the next scheduled interval. | OK |
|
| SAMPLE_DRAWER_OPEN_RUN | Sample Drawer Open | Alert | ProCyte One | To continue, please close the sample drawer and then press the Start button on the front of the analyzer. |
|
|
| SAMPLE_TUBE_RUN_END | Sample Tube Issue | Alert | ProCyte One | The run has been canceled due to the use of an unsupported sample tube or a tube with an unpierceable stopper. Please contact IDEXX Support for assistance. | OK |
|
| SHEATH_EMPTY | WARNING: Sheath is Empty | Alert | ProCyte One | Your sheath pack is empty.To continue using your analyzer, tap Replace Sheath and follow the on-screen instructions. | Replace Sheath |
|
| SHEATH_LOW | Your Sheath Pack is Low | Alert | ProCyte One | The sheath pack is low and will need to be replaced soon. Ensure that you have a replacement pack in your inventory. | OK |
|
| SHUTDOWN_SHIPPING_CLEANUP | Finalize Shutdown Procedure | Alert | ProCyte One | To complete this process, please remove the reagent pack, sheath pack, and filter from inside of the analyzer. Remove anything in the sample drawer (SmartQC, sample tubes) and disconnect the power and Ethernet cables behind the analyzer. | OK |
|
| STOPPER_PRESENT | Sample Tube Issue | Alert | ProCyte One | Please confirm the sample tube is a supported EDTA-treated tube, mix the sample, remove the stopper or cap, and then rerun the sample. |
|
|
| SYR_RBC_HOME_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_RBC_MOTION_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_RBC_PRESSURE_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_SAMPLE_HOME_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_SAMPLE_MOTION_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_SAMPLE_PRESSURE_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_SHEATH_HOME_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_SHEATH_MOTION_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_SHEATH_PRESSURE_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_WBC_HOME_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_WBC_MOTION_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| SYR_WBC_PRESSURE_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| TUBE_EMPTY | Sample Issue | Alert | ProCyte One | The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| UNEXPECTED_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| UNEXPECTED_ERROR_MAINTENANCE | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred. If the problem persists, please contact IDEXX Support. | OK |
|
| UNKNOWN_TUBE | Sample Tube Issue | Alert | ProCyte One | Please confirm the sample tube is a supported EDTA-treated tube, mix the sample, remove the stopper or cap, and then rerun the sample. |
|
|
| UNSTABLE_REAGENT | WARNING: Reagent is Expired. | Alert | ProCyte One | Your reagent pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Reagent to access instructions. | Replace Reagent |
|
| UNSTABLE_SHEATH | WARNING: Sheath is Expired. | Alert | ProCyte One | Your sheath pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Sheath to access instructions. | Replace Sheath |
|
| UNSUPPORTED_QC_LOT | SmartQC Expired | Alert | ProCyte One | The SmartQC vial has expired. Please replace it with an unexpired vial. | Remind Me later, Replace SmartQC |
|
| UPDATE_PENDING | Software upgrade version {{ 0 }} is ready to be installed. | Alert | ProCyte One | Please wait approximately 2 minutes while the ProCyte One analyzer is automatically upgraded and restarted.The process is complete when the ProCyte One returns to Ready. |
|
|
| USED_REAGENT | Reagent Pack Invalid | Alert | ProCyte One | The ProCyte One reagent pack has already been used. Please try another pack or contact IDEXX Support. | Replace Reagent |
|
| XAXIS_MOTION_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| ZAXIS_MOTION_ERROR | Unexpected Error | Alert | ProCyte One | An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. | OK |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| UPDATE_AVAILABLE | Software upgrade version {{ version }} is ready to be installed. | Alert | SediVue Dx | If you choose to install later, you can upgrade the analyzer at any time using the Upgrade Software option on the SediVue Dx Instruments screen | Upgrade Later, Upgrade Now |
|
| UPDATE_FAILED | Software Upgrade Unsuccessful | Alert | SediVue Dx | The SediVue Dx Analyzer was not upgraded successfully. To resolve, repeat the upgrade procedure now or upgrade later using the Upgrade Software option on the SediVue Dx Instrument screen.If the problem persists, contact IDEXX Support. | Upgrade Now |
|
| UPDATE_FAILED_CATASTROPHIC | Software Upgrade Unsuccessful | Alert | SediVue Dx | Please contact IDEXX Support for assistance. |
|
|
| CUVETTE_COUNT_LOW | The SediVue cartridge sleeve is almost empty | Alert | SediVue Dx | Cartridge(s) remaining: {{ 0 }}You may continue using the analyzer until the sleeve is empty.To ensure uninterrupted use of your analyzer, verify that you have additional cartridges in your inventory. | Remind Me Next Run, Remind Me When Empty |
|
| CUVETTE_COUNT_ZERO | Replace the SediVue Dx cartridge sleeve | Alert | SediVue Dx | The SediVue cartridge sleeve is empty.The SediVue cartridge sleeve must be replaced in order to use your analyzer. | Replace Cartridges |
|
| CUVETTE_SENSOR_EMPTY | SediVue cartridge not detected | Alert | SediVue Dx | The SediVue cartridge sleeve is empty or the cartridge did not load properly.Open the SediVue Dx door and check to see if cartridges are in the sleeve. If cartridges are present, gently tap the sleeve and rerun. If cartridges are not present, you must load a new cartridge sleeve in the analyzer. | Replace Cartridges |
|
| WAKE_ON_LAN_FAILURE_TIMEOUT | The SediVue Dx has not been detected | Alert | SediVue Dx | Turn off the analyzer if it is already on. Ensure it is connected to the IDEXX VetLab router.Next, press the power button on the analyzer to turn it on.If the problem persists, contact IDEXX Support. | Close |
|
| FEEDER_MOVEMENT | Cartridge Movement Arm Error | Alert | SediVue Dx | A Cartridge Movement Arm Error has been detected.Initializing and cleaning should resolve the error. Tap the Initialize button to begin.If Error persists, please contact IDEXX Support. | Initialize |
|
| ARM_MOVEMENT | Cartridge Movement Arm Error | Alert | SediVue Dx | A Cartridge Movement Arm Error has been detected.Initializing and cleaning should resolve the error. Tap the Initialize button to begin.If Error persists, please contact IDEXX Support. | Initialize |
|
| MOTY_MOVEMENT | Cartridge Movement Arm Error | Alert | SediVue Dx | A Cartridge Movement Arm Error has been detected.Initializing and cleaning should resolve the error. Tap the Initialize button to begin.If Error persists, please contact IDEXX Support. | Initialize |
|
| CENTRIFUGE_ARM_MISSING | Centrifuge Error | Alert | SediVue Dx | No centrifuge arm. Please contact IDEXX Support. |
|
|
| PLATE_MISSING | Drip Tray Removed | Alert | SediVue Dx | The drip tray must be replaced before using SediVue Dx. |
|
|
| HOUSE_OPEN | Centrifuge Cover Removed | Alert | SediVue Dx | The centrifuge cover must be replaced before using SediVue Dx. |
|
|
| DOOR_OPEN | Door Open | Alert | SediVue Dx | The door must be closed before using SediVue Dx. |
|
|
| CENTRIFUGE_ROTATION_ERROR | Centrifuge Error | Alert | SediVue Dx | Centrifuge rotation error. Please contact IDEXX Support. |
|
|
| FOCUS_HOME_POSITION_ERROR | Focus Error | Alert | SediVue Dx | Focus home position error. Please contact IDEXX Support. |
|
|
| MICROSCOPE_THREAD_CREATION_ERROR | Thread Creation Error | Alert | SediVue Dx | Microscope thread creation error. Please contact IDEXX Support. |
|
|
| FOCUS_DLL_NOT_FOUND | Focus Error | Alert | SediVue Dx | Focus dll not found. Contact Customer Support. |
|
|
| FOCUS_FUNCTION_MISSING | Focus Error | Alert | SediVue Dx | One of focus functions is missing. Please contact IDEXX Support. |
|
|
| CAMERA_ERROR | Camera Error | Alert | SediVue Dx | Camera error. Please contact IDEXX Support. |
|
|
| SERIAL_PORT_UNAVAILABLE | Serial Port Error | Alert | SediVue Dx | No serial port on PC. Contact Customer Support. |
|
|
| TOO_MANY_SERIAL_PORTS_DEFINED | Serial Port Error | Alert | SediVue Dx | Too many serial ports are defined in ini. Contact Customer Support. |
|
|
| PROTOCOL_USAGE_UNDEFINED | Protocol Error | Alert | SediVue Dx | Protocol usage is not defined. Contact Customer Support. |
|
|
| INSTRUMENT_PORT_OPEN_ERROR | Instrument Port Error | Alert | SediVue Dx | Instrument port open error. Contact Customer Support. |
|
|
| MEMORY_ALLOCATION_ERROR | Memory Error | Alert | SediVue Dx | Memory allocation error in message module. Contact Customer Support. |
|
|
| PORT_THREAD_NOT_STARTED | Port Thread Error | Alert | SediVue Dx | Port thread can't start. |
|
|
| SERIAL_PORT_NOT_FOUND | Serial Port Error | Alert | SediVue Dx | Serial port not found. Contact Customer Support. |
|
|
| PROTOCOL_CLASS_CREATION_ERROR | Protocol Error | Alert | SediVue Dx | Protocol class creation error. Contact Customer Support. |
|
|
| GENERAL_COMMUNICATION_ERROR | Communication Error | Alert | SediVue Dx | General communication error. Contact Customer Support. |
|
|
| MICROSCOPE_CTS_TIMEOUT | Microscope Error | Alert | SediVue Dx | Microscope CTS timeout. Contact Customer Support. |
|
|
| SYSTEM_REBOOT_RECOMMENDED | Restart Recommended | Alert | SediVue Dx | IDEXX recommends restarting your SediVue Dx Analyzer on a monthly basis to ensure optimum performance.Do you want to restart your analyzer now? | Restart, Remind Me later |
|
| SMART_SERVICE_DISCONNECTED | SmartService Disconnected | Alert | SediVue Dx | SmartService has been disconnected for more than 5 days. To ensure an optimal experience with your SediVue Dx please reconnect. | Remind Me later, Connect |
|
| CLEANING_RECOMMENDED | Cleaning Recommended | Alert | SediVue Dx | We recommend cleaning your SediVue Dx Urine Sediment Analyzer once per month.To clean the analyzer now, tap Clean.To be reminded in 24 hours, tap Remind me later.If your analyzer is already clean, tap Dismiss. | Dismiss, Remind Me later, Clean |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| UPDATE_AVAILABLE | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| UPDATE_FAILED | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| UPDATE_FAILED_CATASTROPHIC | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E1_REFERENCE_PAD_ERROR_MIDDLE_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E2_WRONG_STRIP_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E3_STRIP_MEASUREMENT_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E4_CALIBRATION_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E5_CALIBRATION_INVALID_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E15_REFERENCE_PAD_BOTTOM_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E16_REFERENCE_PAD_TOP_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E24_COMP_PAD_REMISSIONS_OUT_OF_RANGE_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E27_USER_CALIBRATION_IS_REQUIRED_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E7_MISSING_TRAY_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E8_TRAY_POSITION_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E9_WRONG_TRAY_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E10_LIGHT_BARRIER_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E11_MOTOR_STEP_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E12_OPTICS_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E25_SYSTEM_EPROM_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E29_DATABASE_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E30_SYSTEM_INITIALIZATION_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| E33_SYSTEM_ERROR | Alert | UA Analyzer | The instrument has reported an alert. Please see the instrument for more information. |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| E1_REFERENCE_PAD_ERROR_MIDDLE_ERROR | Reference Pad Error | Alert | UA Analyzer | The strip tray is dirty or damaged.Remove the strip tray from the analyzer.Clean the white reference pad with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and rerun.If issue persists, replace strip tray or call IDEXX Support. | OK |
|
| E2_WRONG_STRIP_ERROR | Strip Error | Alert | UA Analyzer | If calibrating:Rerun using an IDEXX calibration strip.Ensure strip is properly positioned in the strip tray.If running a sample:Rerun using an IDEXX test strip.Ensure sufficient amount of sample has been placed on the strip.Ensure strip is properly positioned in the strip tray.If issue persists, contact IDEXX Support. | OK |
|
| E3_STRIP_MEASUREMENT_ERROR | Measurement Error | Alert | UA Analyzer | Rerun using an IDEXX test strip.Ensure a sufficient amount of sample is applied to the strip.Ensure the strip is properly positioned in the tray.If the sample is dark in color:Centrifuge the sample and rerun using the supernatant and a new test strip.If error persists, contact IDEXX Support. | OK |
|
| E4_CALIBRATION_ERROR | Calibration Error | Alert | UA Analyzer | The analyzer was not calibrated successfully. Please contact IDEXX Support for assistance. | OK |
|
| E5_CALIBRATION_INVALID_ERROR | Calibration Error | Alert | UA Analyzer | The analyzer was not calibrated successfully. Please contact IDEXX Support for assistance. | OK |
|
| E7_MISSING_TRAY_ERROR | Strip Tray Missing | Alert | UA Analyzer | The strip tray is missing, or out of position.Reseat the strip tray.Tap Initialize.If issue persists, replace strip tray with a new tray.If issue persists, contact IDEXX Support. | Initialize |
|
| E8_TRAY_POSITION_ERROR | Strip Tray Error | Alert | UA Analyzer | The strip tray is damaged, dirty, or out of position.Remove the strip tray from the analyzer.Clean the tray with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and then tap Initialize.Tap the patient icon to rerun.If issue persists, replace strip tray with a new tray or contact IDEXX Support. | Initialize |
|
| E9_WRONG_TRAY_ERROR | Strip Tray Incorrect | Alert | UA Analyzer | Replace strip tray with a new tray.Tap Initialize.If issue persists, contact IDEXX Support. | Initialize |
|
| E10_LIGHT_BARRIER_ERROR | Light Barrier Error | Alert | UA Analyzer | Remove the strip tray from the analyzer.Clean the tray with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and then tap Initialize.If issue persists, replace strip tray with a new tray or contact IDEXX Support. | Initialize |
|
| E11_MOTOR_STEP_ERROR | Motor Step Error | Alert | UA Analyzer | The strip tray is not moving correctly.Remove the strip tray from the analyzer.Clean the tray with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and then tap Initialize.If issue persists, replace strip tray with a new tray or contact IDEXX Support. | Initialize |
|
| E12_OPTICS_ERROR | Optics Error | Alert | UA Analyzer | Remove strip tray from the analyzer and insert a new strip tray.Tap Initialize.If error persists, contact IDEXX Support. | Initialize |
|
| E15_REFERENCE_PAD_BOTTOM_ERROR | Reference Pad Error | Alert | UA Analyzer | The strip tray is dirty or damaged.Remove the strip tray from the analyzer.Clean the white reference pad with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and rerun.If issue persists, replace strip tray or call IDEXX Support. | OK |
|
| E16_REFERENCE_PAD_TOP_ERROR | Reference Pad Error | Alert | UA Analyzer | The strip tray is dirty or damaged.Remove the strip tray from the analyzer.Clean the white reference pad with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and rerun.If issue persists, replace strip tray or call IDEXX Support. | OK |
|
| E24_COMP_PAD_REMISSIONS_OUT_OF_RANGE_ERROR | Result Out Of Range | Alert | UA Analyzer | Rerun using a new test strip, ensuring that the strip has sufficient sample and is properly positioned in the strip tray.If the sample is dark in color:Centrifuge the sample and rerun using the supernatant and a new test strip.If error persists, contact IDEXX Support. | OK |
|
| E25_SYSTEM_EPROM_ERROR | Reboot Required | Alert | UA Analyzer | Reboot the UA Analyzer:Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. | Power Down |
|
| E27_USER_CALIBRATION_IS_REQUIRED_ERROR | Calibration Required | Alert | UA Analyzer | The UA Analyzer must be calibrated every 7 days to maintain accurate results.Tap Calibrate to begin the weekly calibration. | OK, Calibrate |
|
| E29_DATABASE_ERROR | Reboot Required | Alert | UA Analyzer | Reboot the UA Analyzer. Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. | Power Down |
|
| E30_SYSTEM_INITIALIZATION_ERROR | Reboot Required | Alert | UA Analyzer | Reboot the UA Analyzer:Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. | Power Down |
|
| E33_SYSTEM_ERROR | Reboot Required | Alert | UA Analyzer | Reboot the UA Analyzer:Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. | Power Down |
|
| E100_POWERSUPPLY_ERROR | Reboot and Cable Inspection Required | Alert | UA Analyzer | Power Down the UA Analyzer:Tap Power Down to turn off the UA Analyzer.Confirm the correct power supply is firmly seated in both the power port on the back of the analyzer and an electrical outlet.After 60 seconds, turn on the analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. | Power Down |
|
| UPDATE_AVAILABLE | Software upgrade version {{ version }} is ready to be installed. | Alert | UA Analyzer | If you choose to install later, you can upgrade the analyzer at any time by going to the UA Analyzer Instrument screen. | Upgrade Later, Upgrade Now |
|
| UPDATE_FAILED | Software Upgrade Unsuccessful | Alert | UA Analyzer | The UA Analyzer was not upgraded successfully. To resolve, repeat the upgrade procedure now or upgrade later by going to the UA Analyzer Instrument screen.If the problem persists, contact IDEXX Support. | Upgrade Later, Upgrade Now |
|
| UPDATE_FAILED_CATASTROPHIC | Software Upgrade Unsuccessful | Alert | UA Analyzer | Please call IDEXX Support for assistance. | OK |
|
| Alert | Primary Title | Secondary Title | Alert Content | Buttons | Screenshot |
|---|---|---|---|---|---|
| CONNECTION_TIMEOUT | Alert | VetTest | The instrument has reported an alert. Please see the instrument for more information. |
|
||
| BROADCAST_FAILURE | Alert | VetTest | The instrument has reported an alert. Please see the instrument for more information. |
|