Table of Contents

Catalyst Dx

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
CONNECTION_TIMEOUT Alert | Catalyst Dx The IDEXX VetLab Station is unable to communicate with the Catalyst Dx analyzer. NOTE: To permanently remove the analyzer icon from the Home screen, close the alert, tap the Offline icon, and then tap Remove Instrument. Follow these steps to reestablish the connection: On the Catalyst Dx analyzer, tap Tools to ensure the analyzer has an IP address.If the IP address is Undetermined, follow these steps:On the Catalyst Dx analyzer Tools screen, tap Shut Down.When prompted, use the power switch to turn off the analyzer.Once the analyzer is off, use the power switch to restart the analyzer.If the IP address is present and the problem persists, please contact IDEXX Support. Close

Catalyst One

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
ADD_PIPETTE_TIPS Add Pipette Tips Alert | Catalyst One There are not enough pipette tips loaded in the sample drawer. To resolve, wait for the sample drawer to unlock then fill the tip section in the sample drawer and then press the Start button.
AIR_DETECTED_IN_SAMPLE Air Detected in Sample Alert | Catalyst One Air bubbles have been detected in the patient sample. To resolve, remove any air bubbles from the sample and then press the Start button.
AIR_DETECTED_IN_SAMPLE_WARNING Alert | Catalyst One An error occurred during analysis due to air detected. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support.
ALG_ANOM_INIT_SLOPE_VS_SUB_READ Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_ANOM_PROG_CURVE_DEVELOPMENT Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_BAD_DRY_READ Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_BAD_LATE_SLOPE Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_BAD_RESPONSE_RANGE Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_BAD_SC_MINUS_DRY_DIFF Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_BAD_SUB_MINUS_WASH_DIFF Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_BAD_WASH_MINUS_SC_DIFF Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_ELLIPSE_INTERSECTION_FAIL Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_GREATER_THAN_EXTREME_HIGH_CONC_LIMIT Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_GREATER_THAN_EXTREME_LOW_CONC_LIMIT Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_INTERFERING_SUBSTANCE Alert | Catalyst One {{0}} results cannot be provided due to interfering substances or substrate depletion. To obtain a result, perform a 1:4 dilution (manual or automated) on the sample and rerun using a new slide.
ALG_ION_CALIBRATION_DRIFT Alert | Catalyst One There was an error processing Electrolyte slides. To resolve, rerun with new sample and slides, ensuring the slides are loaded immediately after opening their foil packages.If the problem persists, contact IDEXX Support.
ALG_ION_IMPULSE_DETECTED Alert | Catalyst One An error occurred during Electrolyte analysis. To resolve, clean the internal components of the analyzer and then rerun with new sample and slides.If the problem persists, contact IDEXX Support.
ALG_ION_SAMPLE_DRIFT Alert | Catalyst One There was an error processing one or more of the Electrolyte slides. To obtain the unreported result(s), rerun with new slides.
ALG_ION_SAMPLE_ERROR Alert | Catalyst One There was an error processing one or more of the Electrolyte slides. To obtain the unreported result(s), rerun with new slides.
ALG_ION_SAMPLE_NOT_DETECTED Alert | Catalyst One There was an error processing {{0}}. To obtain the unreported result, review the sample preparation procedure and then rerun with new sample and slide(s).
ALG_ION_SHIFT_DETECTED Alert | Catalyst One An error occurred during Electrolyte analysis. To resolve, clean the internal components of the analyzer and then rerun with new sample and slides.If the problem persists, contact IDEXX Support.
ALG_NO_SAMPLE_DISPENSE Alert | Catalyst One There was an error processing the {{0}} slide. To obtain the result, review the sample preparation procedure and then rerun with new sample, slide, and slide wash.
ALG_NO_WASH_1_DISPENSE Alert | Catalyst One There was an error processing the {{0}} slide. To obtain the result, review the sample preparation procedure and then rerun with new sample, slide, and slide wash.
ALG_NO_WASH_2_DISPENSE Alert | Catalyst One There was an error processing the {{0}} slide. To obtain the result, review the sample preparation procedure and then rerun with new sample, slide, and slide wash.
ALG_PHBR_BIASED_RESULT Alert | Catalyst One An error has occurred processing {{0}}. Please call IDEXX Support for assistance.
ALG_SLIDE_NOT_SPOTTED Slide Not Spotted Alert | Catalyst One There was an error processing {{0}}. To obtain the unreported result(s), review the sample preparation procedure and then rerun with new sample and slide(s).
ALG_SLOPE_NOT_CORRECTABLE Alert | Catalyst One An error occurred while processing the fructosamine test. To resolve, rerun with a new slide. If the problem persists, call IDEXX Support.
ALG_SLOPE_NOT_CORRECTABLE_GEN Alert | Catalyst One An error occurred while processing the Bile Acids slide. To resolve, rerun with a new slide. If the problem persists, call IDEXX Support.
ALG_SUBSTRATE_DEPLETION Substrate Depletion Alert | Catalyst One {{0}} results cannot be provided due to interfering substances or substrate depletion. To obtain a result, perform a 1:2 dilution (manual or automated) on the sample and rerun using a new slide.
ALG_TT4_ANOM_INIT_SLOPE_VS_SUB_READ Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_TT4_ANOM_PROG_CURVE_DEVELOPMENT Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_TT4_BAD_SUB_MINUS_WASH_DIFF Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ALG_TT4_ELLIPSE_INTERSECTION_FAIL Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
ASPIRATION_FAILURE Alert | Catalyst One The instrument failed to complete an action. Please wait while the instrument recovers. If problem persists, please call IDEXX Support.
ASPIRATION_START_IN_AIR Alert | Catalyst One The instrument failed to complete an action. Please wait while the instrument recovers. If problem persists, please call IDEXX Support.
ASPIRATION_START_IN_AIR_WARNING Alert | Catalyst One An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support.
ASSAY_NORMALIZATION_MISSING Alert | Catalyst One {{0}} result suppressed.Please contact IDEXX Support.
BAD_OR_MISSING_CALCURVE_DATA Alert | Catalyst One Bad or missing Cal Curve Data. The analyzer was not calibrated successfully. Please call IDEXX Support for assistance.
BARCODE_READ_ERROR Barcode Read Error Alert | Catalyst One Unable to identify the slides loaded. To resolve, rerun the sample using new slides.If the problem persists, call IDEXX Support.
BARCODE_READ_FAILURE Alert | Catalyst One Unidentified Slide(s)
CALIBRATION_SOFTWARE_ERROR Alert | Catalyst One Calibration Software Error. The analyzer was not calibrated successfully. Please call IDEXX Support for assistance.
CAMERA_COM_ERROR Alert | Catalyst One A camera communication error occurred during initialization. To resolve, disconnect the power supply from the wall and reconnect it. If the problem persists, please call IDEXX Support.
CAMERA_CONNECTION_ERROR Alert | Catalyst One A camera connection error occurred during your run. To resolve, disconnect the power supply from the wall and reconnect it, then rerun with new sample and new consumables. If the problem persists, contact IDEXX Support.
CAMERA_INITIALIZATION_FAILURE Alert | Catalyst One The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support.
CANNOT_LOCK_SAMPLE_DRAWER Unable to Lock Sample Drawer Alert | Catalyst One There is an obstruction in the sample drawer. To resolve, ensure all materials in the sample drawer are seated properly and then press the Start button.
CANNOT_UNLOCK_SAMPLE_DRAWER Sample Drawer Cannot Unlock Alert | Catalyst One The sample drawer is unable to unlock.Please call IDEXX Support for assistance.
CAP_DETECTED Cap Detected Alert | Catalyst One The whole blood separator cap must be removed before the run can be processed. To resolve, wait for the sample drawer to unlock then remove the green cap from the whole blood separator and press the Start button.
CENTRIFUGE_ERROR Centrifuge Error Alert | Catalyst One The centrifuge was unable to process successfully. To resolve, rerun using new sample and slides.If the problem persists, call IDEXX Support.
CHECK_EVAP_CAP Alert | Catalyst One Unable to identify one or more slides.Open side door and remove any loose objects on the carousel cover.Check carousel evaporation cap motion and clean with alcohol prep pad if debris found.Replace the carousel and close the carousel cover.Close the side door. The analyzer automatically returns to ready.Rerun the sample using new slides.If problem persists, contact IDEXX Support.
CLEANING_REQUIRED Cleaning Required Alert | Catalyst One The Catalyst One Chemistry Analyzer requires cleaning. Follow the on-screen instructions found in the Catalyst One Instruments tab. If you continue to receive this error after cleaning, call IDEXX Support. Clean
CLOT_DETECTED_IN_SAMPLE Clot Detected in Sample Alert | Catalyst One A clot has been detected in the patient sample. To resolve, remove any clots from the sample and then press the Start button.
CLOT_DETECTED_IN_SAMPLE_WARNING Alert | Catalyst One An error occurred during analysis due to clot detected. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support.
DILUTION_SLIDE_COUNT_EXCEEDED Slide Count Exceeded for Dilution Alert | Catalyst One You cannot load more than 5 slides when performing a 1:2 dilution, and no more than 10 slides for all other dilutions.To Recover: Press the start button on the instrument.To Resolve: Rerun with new slides, ensuring that no more than the maximum number of slides are loaded.
DUPLICATE_REAGENT_TYPE_DETECTED Duplicate Reagent Type Detected Alert | Catalyst One Duplicate reagent type detected. When the sample drawer unlocks, remove one, close the sample drawer, and press the Start button to continue the run.
ERR_ALG_ALGORITHM_INTERFERING_SUBSTANCE Dilution Needed for CREA Alert | Catalyst One CREA results cannot be provided due to interfering substances or substrate depletion. To obtain a result, perform a 1:4 dilution (manual or automated) on the sample and rerun using a new slide.
FLUID_FIND_FAILURE Alert | Catalyst One The instrument was unable to find sample. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support.
FLUID_FIND_FAILURE_DIL_CUP Alert | Catalyst One There is insufficient diluent volume to perform the automated dilution. To resolve, rerun with new slides and diluent.
FLUID_FIND_FAILURE_MIX_CUP Alert | Catalyst One There is insufficient diluted sample volume to perform the automated dilution. To resolve, rerun with new slides and diluent.
FOAM_DETECTED_IN_SAMPLE Foam Detected in Sample Alert | Catalyst One Foam has been detected in the patient sample. To resolve, remove any foam or bubbles from the sample and then press the Start button.
FOAM_DETECTED_IN_SAMPLE_WARNING Alert | Catalyst One An error occurred during analysis due to foam detected. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support.
HEIGHT_CORRECTION_SURFACE_FIND_FAILURE Alert | Catalyst One Height correction surface find failure
INCORRECT_SLIDE_OR_REAGENT Missing Slide for Reagent Run Alert | Catalyst One The correct slide type was not detected for the reagent type loaded. To resolve, wait for the sample drawer to unlock, load the correct slide or remove the reagent and then press the Start button.
INCORRECT_SLIDE_OR_REAGENT_IGNORABLE Missing Slide for Reagent Run. Other Slides in Run. Alert | Catalyst One The correct slide type was not detected for the reagent type loaded. To resolve, wait for the sample drawer to unlock, load the correct slide or remove the reagent and then press the Start button.If appropriate materials are not detected, results for that test will not be reported.
INSUFFICIENT_DILUENT_VOLUME Insufficient Diluent Volume Alert | Catalyst One There is insufficient diluent volume to perform the automated dilution. To resolve, add diluent to the diluent cup and then press the Start button.
INSUFFICIENT_DILUENT_VOLUME_WARNING Insufficient Diluent Alert | Catalyst One There is insufficient diluent volume to perform the automated dilution. Please refer to your Catalyst One Operator's Guide and rerun using suggested materials.If the problem persists, call IDEXX Support.
INSUFFICIENT_PIPETTE_TIPS Insufficient Pipette Tips for Run Alert | Catalyst One There are not enough pipette tips for this run. To resolve, wait for the sample drawer to unlock then fill the tip section in the sample drawer and then press the Start button. If you do not add tips, the run will proceed but not all results will be reported.
INSUFFICIENT_SAMPLE_FOR_DILUTION Insufficient Sample for Dilution Alert | Catalyst One There is insufficient sample volume to perform the automated dilution. To resolve, add sample to the sample container and then press the Start button.
INSUFFICIENT_SAMPLE_FOR_DILUTION_WARNING Insufficient Sample Volume for Dilution Alert | Catalyst One There is insufficient sample volume to perform the automated dilution. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support.
INSUFFICIENT_SAMPLE_VOLUME Insufficient Sample Volume for all slides Alert | Catalyst One There is insufficient sample volume for the number of slides loaded. To resolve, add sample to the sample container and then press the Start button.
INSUFFICIENT_SAMPLE_VOLUME_IGNORABLE Insufficient Sample Volume for some slides Alert | Catalyst One There is insufficient sample volume for the number of slides loaded. To resolve, add sample to the sample container and then press the Start button.If additional sample is not added, not all slides will be processed.
INSUFFICIENT_SAMPLE_VOLUME_IGNORABLE_WARNING Alert | Catalyst One There is insufficient sample volume for one or more slides in this run, resulting in a partial loss of the run. The run is still in process. When the run is complete, review the sample preparation procedure and then rerun with new sample and slides.
INSUFFICIENT_SAMPLE_VOLUME_WARNING Alert | Catalyst One There is insufficient sample for any slides in this run. To resolve, review the sample preparation procedure and then rerun with new sample and slides. If the problem persists, call IDEXX Support.
INTERNAL_TIMING_ERROR Alert | Catalyst One The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support.
LVLASP_BUBBLE Alert | Catalyst One An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
LVLASP_CLOT Alert | Catalyst One An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
LVLASP_INSUFFICIENT_SAMPLE Alert | Catalyst One There is insufficient sample for any slides in this run. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
LVLASP_START_IN_AIR Alert | Catalyst One An error occurred during sample aspiration. To resolve, review the sample preparation procedure and then rerun with new sample and with new consumables.If the problem persists, please contact IDEXX Support.
LYTE_PROCESSING_ERROR Alert | Catalyst One There was an error processing Electrolyte slides. To resolve, rerun with new slides, ensuring the slides are loaded immediately after opening their foil packages. If the problem persists, contact IDEXX Support.
MATERIALS_INCOMPATIBLE Materials Incompatible Alert | Catalyst One The materials loaded are not compatible with the run type requested. Please refer to your Catalyst Oneâ„¢ Operator's Guide and rerun using approved materials.
MATERIALS_INCOMPATIBLE_FRIENDS Alert | Catalyst One Some of the materials loaded are not compatible with the run type requested. To obtain unreported results, please refer to your Catalyst One Operator’s Guide and rerun using approved materials.
MISSING_DILUTION_MATERIALS Missing Dilution Materials Alert | Catalyst One The dilution materials were loaded incorrectly or are missing. To resolve, verify that the front-most cup holders have a sample cup containing 300 µL of diluent on the right and an empty sample cup on the left, verify that the patient sample is loaded in the sample cup holder, and then press the Start button.
MISSING_EMPTY_CUP Alert | Catalyst One The run ended because fluid was detected in the empty cup location. To resolve, load an empty sample cup in the left front-most cup holder and then rerun with new slides.
MISSING_EMPTY_DILUTION_CUP Missing Empty Dilution Cup Alert | Catalyst One An empty sample cup was not loaded for the dilution. To resolve, load an empty sample cup in the front-most cup holder on the left and then press the Start button.
MISSING_IA_FOR_REAGENT Alert | Catalyst One A matching slide cannot be found for the reagent loaded. To resolve, wait for the run to complete and rerun with a new reagent and slide(s).
MISSING_REAGENT Missing Reagent Alert | Catalyst One A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, add the matching reagent, close the sample drawer and press the Start button.
MISSING_REAGENT_FOR_IA Alert | Catalyst One A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the run to complete and rerun with a new reagent and slide.
MISSING_REAGENT_IGNORABLE Missing Reagent. Other Slides in Run. Alert | Catalyst One A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, add the matching reagent, close the sample drawer and press the Start button.If the reagent is not loaded, results for that chemistry will not be reported.
MISSING_UPC_MATERIALS Missing UPC Materials Alert | Catalyst One The UPC materials were loaded incorrectly or are missing. To resolve, verify that the front-most cup holders have a sample cup containing 300 µL of UPC diluent on the right and an empty sample cup on the left, verify that the patient sample is loaded in the sample cup holder, and then press the Start button.
MULTIPLE_SAMPLES_DETECTED Multiple Samples Detected Alert | Catalyst One The analyzer cannot process more than one sample at a time. To resolve, wait for the sample drawer to unlock then remove the extra sample and then press the Start button.
NO_IDENTIFIABLE_SLIDES_FOUND Alert | Catalyst One Unable to identify the slides loaded. To resolve, press the Start button to continue and rerun the sample using new slides. If the problem persists, please call IDEXX Support.
NO_SAMPLE_DETECTED No Sample Detected Alert | Catalyst One The patient sample was not loaded. To resolve, wait for the sample drawer to unlock then load the sample in the sample drawer and then press the Start button.
OFFSETS_CALIBRATION_ERROR Alert | Catalyst One The analyzer was unsuccessful in calculating the calcium and/or albumin offset. Please call IDEXX Support for assistance.
OFFSETS_CV_TOO_HIGH_ERROR Alert | Catalyst One The analyzer was unsuccessful in calculating a valid calcium and/or albumin offset because one or more of the results fall out of an acceptable range. To resolve, review the offset preparation procedure and then rerun with new control fluid and slides. If the problem persists, please call IDEXX Support.
OFFSETS_INSUFFICIENT_SLIDES_ERROR Alert | Catalyst One An insufficient number of slides from the same lot were used. To resolve, review the offset preparation procedure and then rerun with new control fluid and slides.
OFFSETS_OUT_OF_RANGE_ERROR Alert | Catalyst One The analyzer was unsuccessful in calculating a valid calcium and/or albumin offset because the calculated offset falls out of an acceptable range. Please call IDEXX Support for assistance.
OPTICS_CALIBRATION_REQUIRED Calibration Required Alert | Catalyst One The Catalyst One Chemistry Analyzer requires cleaning and calibrating. If you continue to receive this error after calibrating, call IDEXX Support. Calibrate
OPTICS_INITIALIZATION_FAILURE Alert | Catalyst One The instrument failed to complete an action. Try rebooting the instrument. If the problem persists, please call IDEXX Support.
OPTICS_LED_FAILURE Alert | Catalyst One An error occurred during the analyzer self-check or run. Please call IDEXX Support.
OPTICS_MODULE_CONFIGURATION_ERROR Alert | Catalyst One Optics Module Configuration Error. The analyzer was not calibrated successfully. Please call IDEXX Support for assistance.
OPTICS_SENSOR_FAILURE Alert | Catalyst One An error occurred during the analyzer self-check or run. Please call IDEXX Support.
OPTIMIZATION_AVAILABLE Optimization Reminder Alert | Catalyst One The Catalyst One requires optimization. This process takes approximately {{0}} minutes to complete.The instrument will start this automatically in {{1}} hours. Optimize Later, Optimize Now
OPTIMIZATION_AVAILABLE_ALIGNMENT Optimization Reminder Alert | Catalyst One The Catalyst One requires optimization. This process takes approximately {{0}} minutes to complete.The instrument will start this automatically in {{1}} hours. Optimize Later, Optimize Now
PHBR_LOAD_ERROR PHBR Reagent Loading Error Alert | Catalyst One The PHBR reagent was loaded incorrectly. To resolve, move the reagent to the front-most cup holders and then press the Start button.
PHBR_LOAD_ERROR_IGNORABLE PHBR Reagent Loading Error. Other Slides in Run. Alert | Catalyst One The PHBR reagent was loaded incorrectly. To resolve, move the reagent to the front-most cup holders and then press the Start button.If you do not relocate the reagent, the run will proceed with the remainder of the slides loaded and PHBR results will not be reported.
PHBR_ORIENT_ERROR PHBR Reagent Orientation Error Alert | Catalyst One The PHBR reagent was loaded incorrectly. To resolve, rotate the reagent to correct orientation and then press the Start button.
PHBR_ORIENT_ERROR_IGNORABLE PHBR Reagent Orientation Error. Other Slides in Run. Alert | Catalyst One The PHBR reagent was loaded incorrectly. To resolve, rotate the reagent to correct orientation and then press the Start button. If you do not reorient the reagent, the run will proceed with the remainder of the slides loaded and PHBR results will not be reported.
PIPETTE_TIPS_LOW Add Pipette Tips Alert | Catalyst One The pipette tips are running low in the sample drawer. Make sure to fill the tip section in the sample drawer prior to the next sample run.
PRESSURE_SENSOR_ERROR Alert | Catalyst One An error occurred during the analyzer self-check or run. Please call IDEXX Support.
REAGENT_IDENTIFICATION_ERROR Reagent Identification Error Alert | Catalyst One The analyzer failed to identify one or more of the loaded reagent and/or slide(s).To resolve, rerun with new slides when run completes.
RECOVERABLE_TIMEOUT Recoverable Timeout Alert | Catalyst One An error occurred during the run, resulting in a partial or total loss of the run. To verify which error occurred, view the event log under the Catalyst One Instruments side tab or call IDEXX Support for assistance.
RECOVERY_FAILURE Alert | Catalyst One The instrument failed to recover from a previous fault. If problem persists, please call IDEXX Support.
ROBOT_HOMING_FAILURE Alert | Catalyst One The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support.
ROBOT_MOTION_ERROR Alert | Catalyst One The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support.
RUN_COMPLETION_ERROR Run Could Not Be Completed Alert | Catalyst One An error occurred during slide processing and the run was unable to complete. To resolve, rerun with a new sample and slides.If the problem persists, call IDEXX Support.
SAMPLE_DRAWER_LOCK_ERROR Sample Drawer Lock Error Alert | Catalyst One There is an issue with the sample drawer locking mechanism.Please call IDEXX Support for assistance.
SAMPLE_DRAWER_OPEN Sample Drawer Open Alert | Catalyst One Close the sample drawer.
SAMPLE_DRAWER_OPEN_RUN Sample Drawer Open During Run Alert | Catalyst One The sample drawer is open. In order for the run to continue, close the sample drawer and press the Start button.
SAMPLE_TOO_LOW Alert | Catalyst One There is insufficient sample for any slides in this run. To resolve, review the sample preparation procedure and then rerun with new sample, slides and reagent. If the problem persists, call IDEXX Support.
SHIPPING_CLIPS_DETECTED Alert | Catalyst One Shipping clips detected. To resolve:Open side door.Remove shipping clips.Close side door.Instrument will continue to power up.If the problem persists, please contact IDEXX Support.
SIDE_DOOR_OPEN Side Door Open Alert | Catalyst One The side door was opened during the run. To resolve, close the side door and then rerun the sample with new slides.
SLIDE_CONTAMINATED Alert | Catalyst One {{0}} slide is contaminated, results have been suppressed.
SLIDE_DATE_SOFTWARE_VERSION_MISMATCH Slides Dating Does Not Match Software Version Alert | Catalyst One Verify the analyzer is on the most recent software version (on the Catalyst One Instruments side tab), verify the slides have not expired, and then rerun using new slides.
SLIDE_DETECTION_ERROR Slide Detection Error Alert | Catalyst One The slides were loaded incorrectly or are missing. To resolve, wait for the sample drawer to unlock, then load the slides in the sample drawer and press the Start button.
SLIDE_EJECT_ERROR Slide Eject Error Alert | Catalyst One One or more slides could not be ejected successfully. To resolve:Remove any remaining slides in the sample drawer.Open the side door, lift the carousel cover, and remove the carousel.Remove all slides from the track and discard.Replace the carousel and close the carousel cover.Close the side door. The analyzer automatically returns to ready.Empty the waste drawer.
SLIDE_LOADING_ERROR Slide Loading Error Alert | Catalyst One One or more slides could not be loaded successfully. To resolve:Wait for the sample drawer to unlock.Remove any remaining slides in the sample drawer.Open the side door, lift the carousel cover, and remove the carousel.Remove all slides from the track and discard.Replace the carousel and close the carousel cover.Close the side door. The analyzer automatically returns to ready.Rerun the sample using new slides.
SLIDE_REAGENT_LOT_MISMATCH Slide and Reagent Lot Numbers Do Not Match Alert | Catalyst One The lot numbers on the slide and the reagent do not match. To resolve, load matching slide and reagent lots in the sample drawer and then press the Start button.
SLIDE_REAGENT_LOT_MISMATCH_IGNORABLE Slide and Reagent Lot Numbers Do Not Match. Other Slides in Run. Alert | Catalyst One The lot numbers on the slide and the reagent do not match. To resolve, load matching slide and reagent lots in the sample drawer and then press the Start button.If matching lot numbers are not detected, results for that chemistry will not be reported.
SLIDE_REAGENT_MISMATCH Alert | Catalyst One A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, remove the reagent, replace with the matching reagent, close the sample drawer and press the Start button.
SLIDE_REAGENT_MISMATCH_IGNORABLE Alert | Catalyst One A matching reagent cannot be found for the {{0}} slide loaded. To resolve, wait for the sample drawer to unlock, remove the reagent, replace with the matching reagent, close the sample drawer and press the Start button. If the matching reagent is not loaded, results for that chemistry will not be reported.
SLIDE_TIMEOUT_ERROR Slide Timeout Error Alert | Catalyst One The slides sat in the sample drawer too long before being run. To resolve, rerun the sample with new slides.
SPURIOUS_DEVICE_EVENT Alert | Catalyst One The instrument failed to complete an action. Please press the Start button and wait while the instrument recovers. If problem persists, please call IDEXX Support.
SUSPECT_RESULT_COMPARISON Alert | Catalyst One There was an error processing one of the slides. To obtain the unreported result, rerun with new sample and slides. If the problem persists, call IDEXX Support.
THERMAL_CONTROL_ERROR Thermal Control Error Alert | Catalyst One There was a thermal control issue during the run, which caused suppressed results. To resolve, verify the temperature around the analyzer is within the specified operating limits and then rerun the sample with new slides.
THERMAL_ERROR Thermal Error Alert | Catalyst One A thermal error occurred during the analyzer self-check process. To resolve, open side door and ensure the carousel cover is closed. The analyzer will initialize automatically after the side door is closed.If the problem persists, call IDEXX Support.
UNSPECIFIED_ERROR Alert | Catalyst One An unexpected error has occurred. Press the start button on the instrument to recover. If problem persists, please contact IDEXX Support.
UNSUPPORTED_QC_RANGE Alert | Catalyst One {{0}} {{1}} result suppressed because the slide is not supported for the selected QC fluid type. To resolve, rerun with new slides selecting the appropriate QC fluid.
UNSUPPORTED_SLIDE_LOT Alert | Catalyst One {{0}} {{1}} result suppressed, Unsupported slide lot or expired slide
UNSUPPORTED_WHITE_REF_SLIDE_LOT Alert | Catalyst One Unsupported White Reference Slide Lot. Run the calibration again with a supported white reference slide. Please call IDEXX Support for assistance.
UPDATE_AVAILABLE Software upgrade version {{version}} is ready to be installed. Alert | Catalyst One You can upgrade the analyzer at any time by going to the Catalyst One instrument screen. Upgrade Later, Upgrade Now
UPDATE_FAILED Software Upgrade Unsuccessful Alert | Catalyst One The Catalyst One Analyzer was not upgraded successfully. To resolve, repeat the upgrade procedure now or use the Upgrade software option on the Catalyst One Instruments side tab.If the problem persists, call IDEXX Support. Upgrade Later, Upgrade Now
UPDATE_FAILED_CATASTROPHIC Software Upgrade Unsuccessful Alert | Catalyst One Please call IDEXX Support for assistance. OK
UPGRADE_FAILED_DOWNLOAD Software Upgrade Download Unsuccessful Alert | Catalyst One The instrument has reported an alert. Please see the instrument for more information.
UPGRADE_FAILED_PREPARATION Software Upgrade Preparation Unsuccessful Alert | Catalyst One The instrument has reported an alert. Please see the instrument for more information.
USED_REAGENT_DETECTED Used Reagent Detected Alert | Catalyst One The reagent detected has been previously used. To resolve, replace with a new reagent and then press the Start button.
USED_REAGENT_DETECTED_IGNORABLE Used Reagent Detected. Other slides in Run. Alert | Catalyst One The reagent detected has been previously used. To resolve, replace with a new reagent and then press the Start button.If the reagent is not replaced, results for that chemistry will not be reported.
USED_REAGENT_DETECTED_IGNORABLE_WARNING Alert | Catalyst One The reagent detected has been previously used. Results for that chemistry will not be reported. To resolve, wait for the instrument to return to ready and rerun using new sample, slides, and reagent.
USED_REAGENT_DETECTED_WARNING Alert | Catalyst One The reagent detected has been previously used. To resolve, wait for the instrument to return to ready and rerun using new sample, slides, and reagent.
USER_CALIBRATION_UNSUCCESSFUL User Calibration Unsuccessful Alert | Catalyst One The analyzer was not calibrated successfully.Please call IDEXX Support for assistance.
WARMUP_THERMAL_ERROR Thermal Error During Warm-up Alert | Catalyst One A thermal error occurred. To resolve, open side door and ensure the carousel cover is closed. The analyzer will initialize automatically after the side door is closed.If the problem persists, call IDEXX Support.
WASTE_DRAWER_FULL Waste Drawer Full Alert | Catalyst One Empty the waste drawer.
WASTE_DRAWER_OPEN Waste Drawer Open Alert | Catalyst One Close the waste drawer.
WASTE_DRAWER_OPEN_RUN Waste Drawer Open During Run Alert | Catalyst One The waste drawer is open. In order for the run to continue, close the waste drawer and press the Start button.
WBS_SAMPLE_VOLUME_HIGH Alert | Catalyst One There is too much sample in the whole blood separator. To resolve, rerun using a whole blood separator with 0.6 - 0.8cc of sample and new slides.If the problem persists, call IDEXX Support.

Coag Dx

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
GENERAL_ALERT Alert | Coag Dx The instrument has reported an alert. Please see the instrument for more information. OK

inVue Dx

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
INST_TEMP_LOW Alert | IDEXX inVue Dx The analyzer operating temperature is too low to begin a sample run. Please wait for the analyzer to warm up or check the room temperature.If the problem persists, contact IDEXX Support.
INST_TEMP_HIGH Alert | IDEXX inVue Dx The analyzer operating temperature is too high to begin a sample run. Please ensure there is adequate air flow around the analyzer.If the problem persists, contact IDEXX Support.
BARCODE_READ_FAILURE Alert | IDEXX inVue Dx The barcode cannot be read. Check the barcode for damage or obstruction, clean the barcode, or enter the barcode manually. Cancel Run, Enter Barcode
INVALID_CONSUMABLES Alert | IDEXX inVue Dx This does not appear to be an IDEXX inVue Dx cartridge. Rerun the sample with an IDEXX cartridge.
EXPIRED_CONSUMABLES Alert | IDEXX inVue Dx The cartridge has expired. Rerun the sample with a fresh, unexpired cartridge.
INCORRECT_TEST_TYPE Alert | IDEXX inVue Dx This is the wrong cartridge for the selected test type. Rerun the sample with the correct cartridge.
SAMPLE_OVER_TEMP Alert | IDEXX inVue Dx The system temperature is too high during the sample run. Check the operators guide to set up your environment to a temperature conducive to the inVue sample run.
SAMPLE_UNDER_TEMP Alert | IDEXX inVue Dx The system temperature is too low during the sample run. Check the operators guide to set up your environment to a temperature conducive to the inVue sample run.
IMPROPER_SAMPLE_PREPARATION Alert | IDEXX inVue Dx The reagent may be missing from the sample. Prepare a new sample and rerun.If the problem persists, contact IDEXX Support.
SAMPLE_CELLULARITY_HIGH Alert | IDEXX inVue Dx The sample cannot be analyzed. Prepare a new sample and rerun.
MOTION_ERROR_CARTRIDGE Alert | IDEXX inVue Dx The cartridge is not positioned correctly. Try reinserting the cartridge.If the problem persists, contact IDEXX Support.
MOTION_ERROR_MICROSCOPE Alert | IDEXX inVue Dx The microscope is not positioned correctly. Try reinserting the cartridge.If the problem persists, contact IDEXX Support.
UNKNOWN_ERROR Alert | IDEXX inVue Dx The run was aborted.If the problem persists, contact IDEXX Support.

LaserCyte

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
UNUSABLE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
WASTE_FULL Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
WASTE_FULL_NO_OVERRIDE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
SHEATH_LOW Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
SHEATH_LOW_NO_OVERRIDE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
DOOR_OPEN Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
DOOR_OPEN_DURING_RUN Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
SKINS_OPEN Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
SKINS_OPEN_DURING_RUN Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
BARCODE_READ_FAILURE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
BARCODE_READ_FAILURE_NO_OVERRIDE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
CLEANER_TUBE_MISSING Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
CLEANER_TUBE_MISSING_DURING_RUN Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
CLEANER_TUBE_EMPTY Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
WASTE_TUBE_MISSING Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
WASTE_TUBE_MISSING_DURING_RUN Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
WASTE_TUBE_FULL Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
SAMPLE_TUBE_MISSING Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
SAMPLE_TUBE_EMPTY Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
INADEQUATE_SAMPLE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
TOO_MUCH_SAMPLE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
PREVIOUSLY_USED_CONSUMABLE Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
CONSUMABLE_TUBE_MISSING Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
CONSUMABLE_TUBE_EXPIRED Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
WAITING_FOR_INTERACTION Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
PERIODIC_CLEAN_NEEDED Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
TEMPERATURE_TOO_LOW Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
TEMPERATURE_MARGINAL Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
TEMPERATURE_TOO_HIGH Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
STATUS_COMMAND_ABORTED Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
BLEACH_CLEAN_PRIME Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.
REPLACE_FLUIDIC_FILTER Alert | LaserCyte The instrument has reported an alert. Please see the instrument for more information.

ProCyte Dx

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
ASP_UNIT_UPDOWN_MOTOR Aspiration Unit Up Down Motor Error Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
TUBE_HOLDER_HAS_OPENED The sample drawer has opened. Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.If possible, remove sample tube and any obstruction.Power off ProCyte Dx.Power off IPU.Power on IPU.Power on ProCyte Dx.
RIGHT_COVER_HAS_OPENED Right side cover has opened. Alert | ProCyte Dx Close the right side cover.Use the ProCyte Dx power switch to power off then power on the analyzer.
RIGHT_COVER_IS_OPEN Right side cover is open. Alert | ProCyte Dx Close ProCyte Dx's right side cover to resolve this error.
LASER_POWER Laser Power Error Alert | ProCyte Dx Use the ProCyte Dx power switch to power off the analyzer for at least 10 seconds. Then, power on the analyzer.If this alert persists, call IDEXX Support.
SYSTEM_CONFIGURATION System Configuration Error. Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
PRESSURE_LOWER Pressure Lower Error Alert | ProCyte Dx Tap Reset Air Pump to resolve this error.This procedure will take approximately 2 minutes. Reset Air Pump
MPA_06 0.06MPa Error Alert | ProCyte Dx Tap Reset Air Pump to resolve this error.This procedure will take approximately 2 minutes. Reset Air Pump
MPA_NEG03 -0.03MPa Error Alert | ProCyte Dx Tap Reset Air Pump to resolve this error.This procedure will take approximately 2 minutes. Reset Air Pump
WASTE_CHAMBER_1 Waste Chamber 1 Error Alert | ProCyte Dx Tap Drain Waste Chamber to resolve this error.This procedure takes less than 1 minute. Drain Waste Chamber
WASTE_CHAMBER_2 Waste Chamber 2 Error Alert | ProCyte Dx Tap Drain Waste Chamber to resolve this error.This procedure takes less than 1 minute. Drain Waste Chamber
EXCHANGE_WASTE_TANK Exchange Waste Tank Alert | ProCyte Dx Tap Drain Waste Chamber to resolve this error.This procedure takes less than 1 minute. Drain Waste Chamber
RBC_CLOG RBC Clog Error Alert | ProCyte Dx Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. Remove Clog
RBC_HGB_CHAMBER RBC/HGB Chamber Error Alert | ProCyte Dx Tap Drain Reaction Chamber to resolve this error.This procedure takes less than 1 minute. Drain Reaction Chamber
WBC_CHAMBER WBC Chamber Error Alert | ProCyte Dx Tap Drain Reaction Chamber to resolve this error.This procedure takes less than 1 minute. Drain Reaction Chamber
RET_CHAMBER RET Chamber Error Alert | ProCyte Dx Tap Drain Reaction Chamber to resolve this error.This procedure takes less than 1 minute. Drain Reaction Chamber
REPLACE_REAGENT_PACKAGE Reagent Kit empty. Alert | ProCyte Dx Tap Change Reagent to continue. Change Reagent
REPLACE_EPK Reagent Kit appears to be disconnected Alert | ProCyte Dx The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. Start Prime
REPLACE_SLS Reagent Kit appears to be disconnected Alert | ProCyte Dx The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. Start Prime
REPLACE_FFD Reagent Kit appears to be disconnected Alert | ProCyte Dx The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. Start Prime
REPLACE_RED Reagent Kit appears to be disconnected Alert | ProCyte Dx The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. Start Prime
CHAMBER_EPK Reagent Kit appears to be disconnected Alert | ProCyte Dx The reagent kit appears to be disconnected. Verify the reagent kit is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance. Start Prime
REPLACE_FFS Stain Pack empty. Alert | ProCyte Dx Tap Change Stain to continue. Change Stain
REPLACE_RES Stain Pack empty. Alert | ProCyte Dx Tap Change Stain to continue. Change Stain
FFS_ASP_ERROR Stain Pack appears to be disconnected Alert | ProCyte Dx The stain pack appears to be disconnected. Verify the stain pack is properly connected and that the tubing is not bent or kinked. Then, tap Start Prime.If you receive this message again after tapping Start Prime, contact IDEXX Support for assistance Start Prime
WB_ASP_MOTOR WB Asp Motor Error Alert | ProCyte Dx Tap Reset WB Motor to resolve this error.This procedure will take less than 1 minute. Reset WB Motor
SHEATH_MOTOR Sheath Motor Error Alert | ProCyte Dx Tap Reset Sheath Motor to resolve this error.This procedure will take less than 1 minute. Reset Sheath Motor
ASP_UNIT_FRONTBACK_MOTOR Aspiration Unit Front Back Motor Error Alert | ProCyte Dx Tap Reset Aspiration Motor to resolve this error.This procedure will take a few seconds. Reset Aspiration Motor
RINSE_CUP_PINCH_VALVE Rinse Cup Pinch Valve Error Alert | ProCyte Dx Tap Clear Pinch Valve to resolve this error.This procedure will take less than 1 minute. Clear Pinch Valve
WASTE_CHAMBER_1_PINCH_VALVE Waste Chamber 1 Pinch Valve Error Alert | ProCyte Dx Tap Clear Pinch Valve to resolve this error.This procedure will take less than 1 minute. Clear Pinch Valve
WASTE_CHAMBER_2_PINCH_VALVE Waste Chamber 2 Pinch Valve Error Alert | ProCyte Dx Tap Clear Pinch Valve to resolve this error.This procedure will take less than 1 minute. Clear Pinch Valve
TUBE_HOLDER_MOTOR Tube Holder Motor Error Alert | ProCyte Dx There is an obstruction in the sample drawer. Remove the obstruction and tap Reset Tube Motor to resolve this error.This procedure will take less than 1 minute. Reset Tube Motor
RH_THERM_SENS_ERR_DIFF RH Therm Sens ERR (DIFF) Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
RH_THERM_SENS_ERR_RET RH Therm Sens ERR (RET) Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
FCM_RU_THERM_SENS FCM RU Therm Sens ERR Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
FCM_SHEATH_SENS FCM Sheath Sens ERR Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
ENV_THERM_SENS Env Therm Sens ERR Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
ENV_TEMP_HIGH Env Temp High Alert | ProCyte Dx The temperature surrounding ProCyte Dx is too high. Ensure there is adequate ventilation around the analyzer, check the fan filter, and lower the temperature of the room to below 38° C (100° F).If this alert persists, call IDEXX Support.
ENV_TEMP_LOW Env Temp Low Alert | ProCyte Dx The temperature surrounding ProCyte Dx is too low. Raise the room temperature to above 10° C (50° F).If this alert persists, call IDEXX Support.
FCM_RU_TEMP_HIGH FCM RU Temp High Alert | ProCyte Dx The internal temperature of ProCyte Dx is too high. Power off the main unit for 30 minutes and then power it back on.If this alert persists, call IDEXX Support.
FCM_RU_TEMP_LOW FCM RU Temp Low Alert | ProCyte Dx ProCyte Dx is warming up. This procedure could take up to 30 minutes.If this alert persists, call IDEXX Support.
RH_TEMP_HIGH_DIFF RH Temp High (DIFF) Alert | ProCyte Dx The internal temperature of ProCyte Dx is too high. Power off the main unit for 30 minutes and then power it back on.If this alert persists, call IDEXX Support.
RH_TEMP_LOW_DIFF RH Temp Low (DIFF) Alert | ProCyte Dx ProCyte Dx is warming up. This procedure could take up to 30 minutes.If this alert persists, call IDEXX Support.
RH_TEMP_HIGH_RET RH Temp High (RET) Alert | ProCyte Dx The internal temperature of ProCyte Dx is too high. Power off the main unit for 30 minutes and then power it back on.If this alert persists, call IDEXX Support.
RH_TEMP_LOW_RET RH Temp Low (RET) Alert | ProCyte Dx ProCyte Dx is warming up. This procedure could take up to 30 minutes.If this alert persists, call IDEXX Support.
CLOSE_FCM_DETECT_COVER Close FCM Detect Cover Alert | ProCyte Dx Use the ProCyte Dx power switch to power off the analyzer for at least 10 seconds. Then, power on the analyzer.If this alert persists, call IDEXX Support.
BLOOD_ASP_SENSOR Unable to analyze the patient. Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
EXECUTE_MONTHLY_RINSE_WARNING Monthly Rinse must be performed. Alert | ProCyte Dx Tap Monthly Rinse to continue Rinse.This 25 minute procedure eliminates contaminants and ensures accurate results. Run Monthly Rinse
RBC_SAMPLING RBC Sampling Error Alert | ProCyte Dx Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. Remove Clog
PLT_SAMPLING PLT Sampling Error Alert | ProCyte Dx Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. Remove Clog
WBC_SAMPLING WBC Sampling Error Alert | ProCyte Dx An issue with the Flow Cell has been detected. Tap Rinse Flow Cell to continue.This procedure takes approximately 6 minutes. Rinse Flow Cell
DIFF_SAMPLING Diff Sampling Error Alert | ProCyte Dx Redraw sample, inverting 10 times immediately after collection and before analysis. Contact IDEXX Support if message persists. OK
RET_SAMPLING RET Sampling Error Alert | ProCyte Dx An issue with the Flow Cell has been detected. Tap Rinse Flow Cell to continue.This procedure takes approximately 6 minutes. Rinse Flow Cell
RBC_BUBBLE RBC Bubble Error Alert | ProCyte Dx Tap Remove Clog to resolve this error.This procedure takes approximately 1 minute. Remove Clog
BACKGROUND The background check measured the following parameters as high. Alert | ProCyte Dx This may cause inaccurate results. Tap Run Auto Rinse to clean the system and recheck the background measurements. This procedure will take approximately 8 minutes.AssayResultLimitUnit Remind Me later, Run Auto Rinse
HGB HGB Error Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
WBC_CH WBC-CH Error Alert | ProCyte Dx An issue with the Flow Cell has been detected. Tap Rinse Flow Cell to continue.This procedure takes approximately 6 minutes. Rinse Flow Cell
RBC_CH RBC-CH Error Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
PLT_CH PLT-CH Error Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
RET_CH RET-CH Error Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
SHORT_SAMPLE Short Sample Alert | ProCyte Dx The sample appears to have insufficient blood volume. Check the volume before running the patient again. For sample volume requirements, see the ProCyte Dx Analyzer Operator's Guide.If this alert persists, call IDEXX Support. OK
SAMPLE_NOT_ASP Sample Not Asp Error Alert | ProCyte Dx The sample appears to have insufficient blood volume. Check the volume before running the patient again. For sample volume requirements, see the ProCyte Dx Analyzer Operator's Guide.If this alert persists, call IDEXX Support. OK
LASER_DIODE_AGED Laser Diode Aged Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
REPLACE_PIERCER Replace Piercer Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
EXECUTE_MONTHLY_RINSE_IVLS Monthly Rinse reminder. Alert | ProCyte Dx It has been one month since running the last Monthly Rinse.This 25 minute procedure eliminates contaminants and ensures accurate results. Remind Me later, Run Monthly Rinse
EXCHANGE_AIR_PUMP Exchange the Air pump Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
DIFF_CH DIFF-CH Error Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
EXPIRED_EPK Reagent Kit expired. Alert | ProCyte Dx To ensure accurate results, we strongly recommend changing the reagent kit. Remind Me later, Change Reagent
EXPIRED_SLS Reagent Kit expired. Alert | ProCyte Dx To ensure accurate results, we strongly recommend changing the reagent kit. Remind Me later, Change Reagent
EXPIRED_RED Reagent Kit expired. Alert | ProCyte Dx To ensure accurate results, we strongly recommend changing the reagent kit. Remind Me later, Change Reagent
EXPIRED_FFD Reagent Kit expired. Alert | ProCyte Dx To ensure accurate results, we strongly recommend changing the reagent kit. Remind Me later, Change Reagent
EXPIRED_FFS Stain Pack expired. Alert | ProCyte Dx To ensure accurate results, we strongly recommend changing the stain pack. Remind Me later, Change Stain
EXPIRED_RES Stain Pack expired. Alert | ProCyte Dx To ensure accurate results, we strongly recommend changing the stain pack. Remind Me later, Change Stain
RET RET Error Alert | ProCyte Dx If this alert persists, call IDEXX Support. OK
TURN_ON_MAIN_UNIT The ProCyte Dx analyzer has not been detected. Alert | ProCyte Dx Use the ProCyte Dx power switch to power on the analyzer.
NEW_HARDWARE_DETECTED New hardware detected. Alert | ProCyte Dx To configure the new hardware, you must load configuration files that match your ProCyte Dx serial number.Use the power switch to power off the analyzer.Note: Do not power off the IPU.Tap Configure to continue. Configure
SOFTWARE_UPGRADE_AVAILABLE Software upgrade version {{ software-version }} is ready to be installed. Alert | ProCyte Dx Use the power switch to power off the analyzer.Note: Do not power off the IPU.Tap Upgrade Now to continue.WARNING: The IPU will shut down during the upgrade process. Remind Me later, Upgrade Now
SOFTWARE_UPGRADE_FAILED The software upgrade was unsuccessful. Alert | ProCyte Dx Try upgrading again or contact IDEXX Support for assistance.Use the power switch to power off the analyzer.Note: Do not power off the IPU.Tap Upgrade Now to continue. Remind Me later, Upgrade Now
SFS_REAGENTS_DRAINED Final steps Alert | ProCyte Dx The reagents have been drained from the analyzer.Next steps:On the back of the analyzer, disconnect the tube from the white portPower off the analyzer using the switch located on the right side of the instrumentPress the power button on the IPU to power it off (do not press and hold the button)Disconnect the power and Ethernet cables from the back of the analyzerPack the old analyzer in the replacement analyzer box and return it to IDEXXTap Finish Finish
SFS_INTERRUPTED There was a problem during the Shut Down for Shipping Procedure. Alert | ProCyte Dx Disconnect the tubes from the back of the analyzer that lead from the quick connect top.Power off the analyzer and the IPU.Disconnect the power and communication cables from the analyzer.Return the analyzer to IDEXX.
REAGENT_KIT_LOW Reagent Kit low. Alert | ProCyte Dx Your reagent kit fluid level is low. You may continue running until empty.To ensure that you have uninterrupted use of your analyzer, verify that you have a replacement kit in your inventory.To disable this message, change the Reagent Low Reminder setting to "Off" on the ProCyte Dx Settings screen. Remind Me Next Run, Remind Me When Empty
STAIN_PACK_LOW Stain Pack low. Alert | ProCyte Dx Your stain pack fluid level is low. You may continue running until empty.To ensure that you have uninterrupted use of your analyzer, verify that you have a replacement pack in your inventory.To disable this message, change the Reagent Low Reminder setting to "Off" on the ProCyte Dx Settings screen. Remind Me Next Run, Remind Me When Empty
PRESS_START_BUTTON Sample analysis has not started. Alert | ProCyte Dx To analyze sampleInvert the sample tube 10 times to mix thoroughly.Press the Start button on the analyzer. Cancel Run
PRESS_START_BUTTON_QC Press the start button on the analyzer to begin the analysis for: Alert | ProCyte Dx {{ name }}Lot: {{ lot-number }}{{ unit }} Cancel Run
STARTUP_PRIME_REQUIRED Start Up procedure required. Alert | ProCyte Dx For this 45 minute procedure, a full reagent kit and stain pack are required. Do you want to continue? Continue
IPU_COMMUNICATION_ERROR An unexpected error has occurred. Alert | ProCyte Dx Restarting ProCyte Dx may resolve this error. If this alert persists, call IDEXX Support.Shutdown ProCyte Dx.Shutdown IPU.Turn on IPU.Turn on ProCyte Dx.
SOFTWARE_UPGRADE_TIMEOUT The software upgrade was unsuccessful. Alert | ProCyte Dx To resolve, ensure the ProCyte Dx analyzer is powered off and then reboot the IPU using the power button on the IPU.If the problem persists, call IDEXX Support. OK
UNINTENTIONAL_OFFLINE_TIMEOUT The ProCyte Dx has not been detected Alert | ProCyte Dx Tap the Power On ProCyte Dx button to power on the IPU. This will take approximately 1 minute.Note: Do not push the power button on the IPU after using the Power On ProCyte Dx button.Turn on the analyzer using the switch on the right side of the analyzer. Power On ProCyte Dx, Close
WAKE_ON_LAN_FAILURE_TIMEOUT The ProCyte Dx has not been detected Alert | ProCyte Dx Turn off the IPU if it is already on, then ensure the IPU is connected to the VetLab router via a network cable.Next, press the power button on the IPU to turn it on. Close

ProCyte One

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
ALG_RUN_FLAG_FAULT Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
ASP_CLOT Sample Issue Alert | ProCyte One The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
ASP_ERROR Sample Issue Alert | ProCyte One The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
ASP_NO_FLUID Sample Issue Alert | ProCyte One The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
ASP_PARTIAL Sample Issue Alert | ProCyte One The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
ASP_START_IN_AIR Sample Issue Alert | ProCyte One The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
BARCODE_READ_FAILURE_QC SmartQC Barcode Cannot Be Read Alert | ProCyte One The SmartQC barcode cannot be read. Please check the barcode on the label for damage or obstruction. Remind Me later, Replace SmartQC
BARCODE_READ_FAILURE_REAGENT Reagent Pack Invalid Alert | ProCyte One The ProCyte One reagent pack is unable to be identified, please check the barcode - if damaged, please contact IDEXX Support. Enter Manually
BARCODE_READ_FAILURE_SHEATH Sheath Pack Invalid Alert | ProCyte One The ProCyte One sheath pack is unable to be identified, please check the barcode - if damaged, please contact IDEXX Support. Enter Manually
BLEACH_CLEAN_REQUIRED 90-day Bleach Clean must be performed. Alert | ProCyte One Tap the Run Bleach Clean button to perform this maintenance procedure.This procedure takes approximately 15 minutes and will eliminate contaminants to ensure accurate results. Run Bleach Clean
CAMERA_INITIALIZATION_FAILURE Unexpected Error Alert | ProCyte One An unexpected has error occurred. Please wait while the analyzer recovers. If the problem persists, please contact IDEXX Support.
DATA_PROCESSING_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
EXPIRED_REAGENT WARNING: Reagent is Expired. Alert | ProCyte One Your reagent pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Reagent to access instructions. Replace Reagent
EXPIRED_SHEATH WARNING: Sheath is Expired. Alert | ProCyte One Your sheath pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Sheath to access instructions. Replace Sheath
FILTER_LEAK Filter Error Alert | ProCyte One An unexpected filter error has occurred. Please reseat the filter in the analyzer before proceeding.If the problem persists, please contact IDEXX Support. Filter Instructions
FILTER_REPLACE Replace Fluidic Filter Alert | ProCyte One The fluidic filter must be replaced. This process will take 3 to 4 minutes. Please replace the filter in the analyzer, or tap Replace Filter for instructions. Replace Filter
INSUFFICIENT_EVENTS Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
JUNK_OVERLOAD WBC Results Withheld Alert | ProCyte One Excessive unlysed RBCs have interfered with the WBC count. Please confirm with a blood smear. Contact IDEXX Support for further assistance. OK
MAINTENANCE_TUBE_ERROR Alert | ProCyte One There is an issue with the bleach procedure tube. Please confirm it is a 13 mm x 75 mm tube with its cap removed and then press the Start button on the analyzer to continue.Tap Cancel to end this procedure. Cancel
MICROCODE_WATCHDOG Unexpected Error Alert | ProCyte One An unexpected has error occurred. Please wait while the analyzer recovers. If the problem persists, please contact IDEXX Support. OK
MISSING_CONTROL Load SmartQC Vial Alert | ProCyte One Please load a SmartQC vial to enable automatic quality control. OK
MISSING_REAGENT Reagent Pack Missing Alert | ProCyte One Please load a reagent pack to resume sample processing.
MISSING_SAMPLE Sample Tube Issue Alert | ProCyte One Please confirm the sample tube is a supported EDTA-treated tube, mix the sample, remove the stopper or cap, and then rerun the sample.
MISSING_SHEATH Sheath Pack Missing Alert | ProCyte One Please load a sheath pack to resume sample processing.
OBC_EMPTY SmartQC Empty Alert | ProCyte One The SmartQC vial is empty and must be replaced in order to resume automatic quality control. Remind Me later, Replace SmartQC
OBC_LOW SmartQC Low Alert | ProCyte One The SmartQC vial is low and will need to be replaced soon. Ensure that you have a replacement vial in your inventory. OK
OVER_PRESSURE Blockage Encountered Alert | ProCyte One The system encountered a blockage in one of the fluid lines. Please wait while the system automatically attempts to clear the blockage. OK
OVER_PRESSURE_UNRECOVERABLE Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please contact IDEXX Support for assistance.
OVER_TEMP Temperature Issue Alert | ProCyte One The operating temperature of the analyzer is too high to begin a sample run. Please ensure there is adequate air flow around the analyzer.
PACK_ACCESS_OPEN Analyzer Door Open Alert | ProCyte One Please close the analyzer door to continue. OK
PACK_ACCESS_OPEN_RUN Analyzer Door Open Alert | ProCyte One The analyzer door was opened, interrupting the run. Please close the analyzer door so that the analyzer can automatically reset. When the analyzer status is Ready, mix and rerun the sample. OK
QC_REMINDER Your SmartQC Will Expire Soon Alert | ProCyte One The SmartQC vial will expire prior to your next scheduled automated QC run. Please replace it with a non-expired vial. OK
REAGENT_EMPTY WARNING: Reagent is Empty Alert | ProCyte One Your reagent pack is empty.To continue using your analyzer, tap Replace Reagent and follow the on-screen instructions. Replace Reagent
REAGENT_LOW Your Reagent Pack is Low Alert | ProCyte One The reagent pack is low and will need to be replaced soon. Ensure that you have a replacement pack in your inventory. OK
REAGENT_PACK_LEAK Alert | ProCyte One The reagent pack unexpectedly drew air. Check the reagent fill volume and re-install the pack. If required replace the reagent pack. OK
REAGENT_PACK_LEAK_RUN Alert | ProCyte One The reagent pack unexpectedly drew air. Check the reagent fill volume and re-install the pack. If required replace the reagent pack. Please re-run this sample after thoroughly mixing the sample tube. OK
SAMPLE_DRAWER_OPEN_QC Sample Drawer Open Alert | ProCyte One The sample drawer was opened, interrupting the automatic quality control process. SmartQC will resume at the next scheduled interval. OK
SAMPLE_DRAWER_OPEN_RUN Sample Drawer Open Alert | ProCyte One To continue, please close the sample drawer and then press the Start button on the front of the analyzer.
SAMPLE_TUBE_RUN_END Sample Tube Issue Alert | ProCyte One The run has been canceled due to the use of an unsupported sample tube or a tube with an unpierceable stopper. Please contact IDEXX Support for assistance. OK
SHEATH_EMPTY WARNING: Sheath is Empty Alert | ProCyte One Your sheath pack is empty.To continue using your analyzer, tap Replace Sheath and follow the on-screen instructions. Replace Sheath
SHEATH_LOW Your Sheath Pack is Low Alert | ProCyte One The sheath pack is low and will need to be replaced soon. Ensure that you have a replacement pack in your inventory. OK
SHUTDOWN_SHIPPING_CLEANUP Finalize Shutdown Procedure Alert | ProCyte One To complete this process, please remove the reagent pack, sheath pack, and filter from inside of the analyzer. Remove anything in the sample drawer (SmartQC, sample tubes) and disconnect the power and Ethernet cables behind the analyzer. OK
STOPPER_PRESENT Sample Tube Issue Alert | ProCyte One Please confirm the sample tube is a supported EDTA-treated tube, mix the sample, remove the stopper or cap, and then rerun the sample.
SYR_RBC_HOME_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_RBC_MOTION_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_RBC_PRESSURE_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_SAMPLE_HOME_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_SAMPLE_MOTION_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_SAMPLE_PRESSURE_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_SHEATH_HOME_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_SHEATH_MOTION_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_SHEATH_PRESSURE_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_WBC_HOME_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_WBC_MOTION_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
SYR_WBC_PRESSURE_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
TUBE_EMPTY Sample Issue Alert | ProCyte One The run has been canceled due to inadequate sample volume and/or clots in the sample. Please confirm there is proper sample volume, check the sample for clots, and then mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
UNEXPECTED_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
UNEXPECTED_ERROR_MAINTENANCE Unexpected Error Alert | ProCyte One An unexpected error has occurred. If the problem persists, please contact IDEXX Support. OK
UNKNOWN_TUBE Sample Tube Issue Alert | ProCyte One Please confirm the sample tube is a supported EDTA-treated tube, mix the sample, remove the stopper or cap, and then rerun the sample.
UNSTABLE_REAGENT WARNING: Reagent is Expired. Alert | ProCyte One Your reagent pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Reagent to access instructions. Replace Reagent
UNSTABLE_SHEATH WARNING: Sheath is Expired. Alert | ProCyte One Your sheath pack is expired.To continue using your analyzer, replace it with an unexpired pack. Tap Replace Sheath to access instructions. Replace Sheath
UNSUPPORTED_QC_LOT SmartQC Expired Alert | ProCyte One The SmartQC vial has expired. Please replace it with an unexpired vial. Remind Me later, Replace SmartQC
UPDATE_PENDING Software upgrade version {{ 0 }} is ready to be installed. Alert | ProCyte One Please wait approximately 2 minutes while the ProCyte One analyzer is automatically upgraded and restarted.The process is complete when the ProCyte One returns to Ready.
USED_REAGENT Reagent Pack Invalid Alert | ProCyte One The ProCyte One reagent pack has already been used. Please try another pack or contact IDEXX Support. Replace Reagent
XAXIS_MOTION_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK
ZAXIS_MOTION_ERROR Unexpected Error Alert | ProCyte One An unexpected error has occurred, interrupting the run. Please mix and rerun the sample. If the problem persists, please contact IDEXX Support. OK

SediVue Dx

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
UPDATE_AVAILABLE Software upgrade version {{ version }} is ready to be installed. Alert | SediVue Dx If you choose to install later, you can upgrade the analyzer at any time using the Upgrade Software option on the SediVue Dx Instruments screen Upgrade Later, Upgrade Now
UPDATE_FAILED Software Upgrade Unsuccessful Alert | SediVue Dx The SediVue Dx Analyzer was not upgraded successfully. To resolve, repeat the upgrade procedure now or upgrade later using the Upgrade Software option on the SediVue Dx Instrument screen.If the problem persists, contact IDEXX Support. Upgrade Now
UPDATE_FAILED_CATASTROPHIC Software Upgrade Unsuccessful Alert | SediVue Dx Please contact IDEXX Support for assistance.
CUVETTE_COUNT_LOW The SediVue cartridge sleeve is almost empty Alert | SediVue Dx Cartridge(s) remaining: {{ 0 }}You may continue using the analyzer until the sleeve is empty.To ensure uninterrupted use of your analyzer, verify that you have additional cartridges in your inventory. Remind Me Next Run, Remind Me When Empty
CUVETTE_COUNT_ZERO Replace the SediVue Dx cartridge sleeve Alert | SediVue Dx The SediVue cartridge sleeve is empty.The SediVue cartridge sleeve must be replaced in order to use your analyzer. Replace Cartridges
CUVETTE_SENSOR_EMPTY SediVue cartridge not detected Alert | SediVue Dx The SediVue cartridge sleeve is empty or the cartridge did not load properly.Open the SediVue Dx door and check to see if cartridges are in the sleeve. If cartridges are present, gently tap the sleeve and rerun. If cartridges are not present, you must load a new cartridge sleeve in the analyzer. Replace Cartridges
WAKE_ON_LAN_FAILURE_TIMEOUT The SediVue Dx has not been detected Alert | SediVue Dx Turn off the analyzer if it is already on. Ensure it is connected to the IDEXX VetLab router.Next, press the power button on the analyzer to turn it on.If the problem persists, contact IDEXX Support. Close
FEEDER_MOVEMENT Cartridge Movement Arm Error Alert | SediVue Dx A Cartridge Movement Arm Error has been detected.Initializing and cleaning should resolve the error. Tap the Initialize button to begin.If Error persists, please contact IDEXX Support. Initialize
ARM_MOVEMENT Cartridge Movement Arm Error Alert | SediVue Dx A Cartridge Movement Arm Error has been detected.Initializing and cleaning should resolve the error. Tap the Initialize button to begin.If Error persists, please contact IDEXX Support. Initialize
MOTY_MOVEMENT Cartridge Movement Arm Error Alert | SediVue Dx A Cartridge Movement Arm Error has been detected.Initializing and cleaning should resolve the error. Tap the Initialize button to begin.If Error persists, please contact IDEXX Support. Initialize
CENTRIFUGE_ARM_MISSING Centrifuge Error Alert | SediVue Dx No centrifuge arm. Please contact IDEXX Support.
PLATE_MISSING Drip Tray Removed Alert | SediVue Dx The drip tray must be replaced before using SediVue Dx.
HOUSE_OPEN Centrifuge Cover Removed Alert | SediVue Dx The centrifuge cover must be replaced before using SediVue Dx.
DOOR_OPEN Door Open Alert | SediVue Dx The door must be closed before using SediVue Dx.
CENTRIFUGE_ROTATION_ERROR Centrifuge Error Alert | SediVue Dx Centrifuge rotation error. Please contact IDEXX Support.
FOCUS_HOME_POSITION_ERROR Focus Error Alert | SediVue Dx Focus home position error. Please contact IDEXX Support.
MICROSCOPE_THREAD_CREATION_ERROR Thread Creation Error Alert | SediVue Dx Microscope thread creation error. Please contact IDEXX Support.
FOCUS_DLL_NOT_FOUND Focus Error Alert | SediVue Dx Focus dll not found. Contact Customer Support.
FOCUS_FUNCTION_MISSING Focus Error Alert | SediVue Dx One of focus functions is missing. Please contact IDEXX Support.
CAMERA_ERROR Camera Error Alert | SediVue Dx Camera error. Please contact IDEXX Support.
SERIAL_PORT_UNAVAILABLE Serial Port Error Alert | SediVue Dx No serial port on PC. Contact Customer Support.
TOO_MANY_SERIAL_PORTS_DEFINED Serial Port Error Alert | SediVue Dx Too many serial ports are defined in ini. Contact Customer Support.
PROTOCOL_USAGE_UNDEFINED Protocol Error Alert | SediVue Dx Protocol usage is not defined. Contact Customer Support.
INSTRUMENT_PORT_OPEN_ERROR Instrument Port Error Alert | SediVue Dx Instrument port open error. Contact Customer Support.
MEMORY_ALLOCATION_ERROR Memory Error Alert | SediVue Dx Memory allocation error in message module. Contact Customer Support.
PORT_THREAD_NOT_STARTED Port Thread Error Alert | SediVue Dx Port thread can't start.
SERIAL_PORT_NOT_FOUND Serial Port Error Alert | SediVue Dx Serial port not found. Contact Customer Support.
PROTOCOL_CLASS_CREATION_ERROR Protocol Error Alert | SediVue Dx Protocol class creation error. Contact Customer Support.
GENERAL_COMMUNICATION_ERROR Communication Error Alert | SediVue Dx General communication error. Contact Customer Support.
MICROSCOPE_CTS_TIMEOUT Microscope Error Alert | SediVue Dx Microscope CTS timeout. Contact Customer Support.
SMART_SERVICE_DISCONNECTED SmartService Disconnected Alert | SediVue Dx SmartService has been disconnected for more than 5 days. To ensure an optimal experience with your SediVue Dx please reconnect. Remind Me later, Connect

UA Analyzer

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
UPDATE_AVAILABLE Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
UPDATE_FAILED Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
UPDATE_FAILED_CATASTROPHIC Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E1_REFERENCE_PAD_ERROR_MIDDLE_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E2_WRONG_STRIP_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E3_STRIP_MEASUREMENT_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E4_CALIBRATION_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E5_CALIBRATION_INVALID_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E15_REFERENCE_PAD_BOTTOM_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E16_REFERENCE_PAD_TOP_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E24_COMP_PAD_REMISSIONS_OUT_OF_RANGE_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E27_USER_CALIBRATION_IS_REQUIRED_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E7_MISSING_TRAY_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E8_TRAY_POSITION_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E9_WRONG_TRAY_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E10_LIGHT_BARRIER_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E11_MOTOR_STEP_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E12_OPTICS_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E25_SYSTEM_EPROM_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E29_DATABASE_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E30_SYSTEM_INITIALIZATION_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.
E33_SYSTEM_ERROR Alert | UA Analyzer The instrument has reported an alert. Please see the instrument for more information.

UA Analyzer

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
E1_REFERENCE_PAD_ERROR_MIDDLE_ERROR Reference Pad Error Alert | UA Analyzer The strip tray is dirty or damaged.Remove the strip tray from the analyzer.Clean the white reference pad with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and rerun.If issue persists, replace strip tray or call IDEXX Support. OK
E2_WRONG_STRIP_ERROR Strip Error Alert | UA Analyzer If calibrating:Rerun using an IDEXX calibration strip.Ensure strip is properly positioned in the strip tray.If running a sample:Rerun using an IDEXX test strip.Ensure sufficient amount of sample has been placed on the strip.Ensure strip is properly positioned in the strip tray.If issue persists, contact IDEXX Support. OK
E3_STRIP_MEASUREMENT_ERROR Measurement Error Alert | UA Analyzer Rerun using an IDEXX test strip.Ensure a sufficient amount of sample is applied to the strip.Ensure the strip is properly positioned in the tray.If the sample is dark in color:Centrifuge the sample and rerun using the supernatant and a new test strip.If error persists, contact IDEXX Support. OK
E4_CALIBRATION_ERROR Calibration Error Alert | UA Analyzer The analyzer was not calibrated successfully. Please contact IDEXX Support for assistance. OK
E5_CALIBRATION_INVALID_ERROR Calibration Error Alert | UA Analyzer The analyzer was not calibrated successfully. Please contact IDEXX Support for assistance. OK
E7_MISSING_TRAY_ERROR Strip Tray Missing Alert | UA Analyzer The strip tray is missing, or out of position.Reseat the strip tray.Tap Initialize.If issue persists, replace strip tray with a new tray.If issue persists, contact IDEXX Support. Initialize
E8_TRAY_POSITION_ERROR Strip Tray Error Alert | UA Analyzer The strip tray is damaged, dirty, or out of position.Remove the strip tray from the analyzer.Clean the tray with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and then tap Initialize.Tap the patient icon to rerun.If issue persists, replace strip tray with a new tray or contact IDEXX Support. Initialize
E9_WRONG_TRAY_ERROR Strip Tray Incorrect Alert | UA Analyzer Replace strip tray with a new tray.Tap Initialize.If issue persists, contact IDEXX Support. Initialize
E10_LIGHT_BARRIER_ERROR Light Barrier Error Alert | UA Analyzer Remove the strip tray from the analyzer.Clean the tray with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and then tap Initialize.If issue persists, replace strip tray with a new tray or contact IDEXX Support. Initialize
E11_MOTOR_STEP_ERROR Motor Step Error Alert | UA Analyzer The strip tray is not moving correctly.Remove the strip tray from the analyzer.Clean the tray with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and then tap Initialize.If issue persists, replace strip tray with a new tray or contact IDEXX Support. Initialize
E12_OPTICS_ERROR Optics Error Alert | UA Analyzer Remove strip tray from the analyzer and insert a new strip tray.Tap Initialize.If error persists, contact IDEXX Support. Initialize
E15_REFERENCE_PAD_BOTTOM_ERROR Reference Pad Error Alert | UA Analyzer The strip tray is dirty or damaged.Remove the strip tray from the analyzer.Clean the white reference pad with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and rerun.If issue persists, replace strip tray or call IDEXX Support. OK
E16_REFERENCE_PAD_TOP_ERROR Reference Pad Error Alert | UA Analyzer The strip tray is dirty or damaged.Remove the strip tray from the analyzer.Clean the white reference pad with alcohol and a lint free wipe.Reseat the strip tray into the analyzer and rerun.If issue persists, replace strip tray or call IDEXX Support. OK
E24_COMP_PAD_REMISSIONS_OUT_OF_RANGE_ERROR Result Out Of Range Alert | UA Analyzer Rerun using a new test strip, ensuring that the strip has sufficient sample and is properly positioned in the strip tray.If the sample is dark in color:Centrifuge the sample and rerun using the supernatant and a new test strip.If error persists, contact IDEXX Support. OK
E25_SYSTEM_EPROM_ERROR Reboot Required Alert | UA Analyzer Reboot the UA Analyzer:Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. Power Down
E27_USER_CALIBRATION_IS_REQUIRED_ERROR Calibration Required Alert | UA Analyzer The UA Analyzer must be calibrated every 7 days to maintain accurate results.Tap Calibrate to begin the weekly calibration. OK, Calibrate
E29_DATABASE_ERROR Reboot Required Alert | UA Analyzer Reboot the UA Analyzer. Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. Power Down
E30_SYSTEM_INITIALIZATION_ERROR Reboot Required Alert | UA Analyzer Reboot the UA Analyzer:Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. Power Down
E33_SYSTEM_ERROR Reboot Required Alert | UA Analyzer Reboot the UA Analyzer:Tap Power Down to turn off the UA Analyzer.After 60 seconds, turn on the UA Analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. Power Down
E100_POWERSUPPLY_ERROR Reboot and Cable Inspection Required Alert | UA Analyzer Power Down the UA Analyzer:Tap Power Down to turn off the UA Analyzer.Confirm the correct power supply is firmly seated in both the power port on the back of the analyzer and an electrical outlet.After 60 seconds, turn on the analyzer using the power button on the right side of the analyzer.If the issue persists, contact IDEXX Support. Power Down
UPDATE_AVAILABLE Software upgrade version {{ version }} is ready to be installed. Alert | UA Analyzer If you choose to install later, you can upgrade the analyzer at any time by going to the UA Analyzer Instrument screen. Upgrade Later, Upgrade Now
UPDATE_FAILED Software Upgrade Unsuccessful Alert | UA Analyzer The UA Analyzer was not upgraded successfully. To resolve, repeat the upgrade procedure now or upgrade later by going to the UA Analyzer Instrument screen.If the problem persists, contact IDEXX Support. Upgrade Later, Upgrade Now
UPDATE_FAILED_CATASTROPHIC Software Upgrade Unsuccessful Alert | UA Analyzer Please call IDEXX Support for assistance. OK

VetTest

Alert Primary Title Secondary Title Alert Content Buttons Screenshot
CONNECTION_TIMEOUT Alert | VetTest The instrument has reported an alert. Please see the instrument for more information.
BROADCAST_FAILURE Alert | VetTest The instrument has reported an alert. Please see the instrument for more information.